Case Study – Automation in Attorney Firm

Our new case study featuring an ROI study on integration and automation with NetDirector + CaseMax in a default servicing attorney firm is now available.

You can find the case study here:

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NetDirector Exceeds Demanding Security Standards with SOC2 and HIPAA Certifications

TAMPA, Fla., March 1, 2017 /PRNewswire/ — NetDirector, a cloud-based data exchange and integration platform, has recently completed work with A-LIGN to undergo rigorous and valuable security certifications. NetDirector was recently awarded attestations in compliance with HIPAA and SOC2 Type II standards, the leading security standards in Healthcare and Mortgage Banking, respectively.

The SOC 2, or Service Organization Controls 2, is an examination under AICPA standards designed for technology service companies to demonstrate controls around data security and processing integrity. The SOC 2 reports are intended to meet the needs of a broad range of users that need to understand internal controls at a service organization as it relates to security, availability, process integrity, confidentiality and privacy. The Type II report is a report on management’s description of a service organization’s system and the suitability of the design and operating effectiveness of controls.

The Health Insurance Portability and Accountability Act, or HIPAA, defines policies and procedures, as well as processes, which are required of companies that store, process, or handle electronic health information that is considered “protected” (ePHI). HIPAA compliance is increasingly valuable to both technology service providers and integrators like NetDirector, as well as providers, electronic health records systems, billing platforms, and others integrating and utilizing healthcare data.

Both the SOC 2 and the HIPAA audit were performed by Tampa-headquartered nationwide security and compliance solutions provider A-LIGN. A-LIGN specializes in helping businesses across a variety of industries navigate the complexities of specific audits and security assessments, and both the SOC 2 and HIPAA reports of A-LIGN’s findings can be made available to prospective or current customers.

“NetDirector displayed the necessary controls in their HIPAA and SOC 2 attestation reports,” said Scott Price of A-LIGN. “Their security and management teams were great to work with throughout the process. There is a strong attention to detail in the organization.”

In addition to the in-house attestations, the data centers utilized by NetDirector through Peak10 maintain the same security standards or higher in all aspects of their company. Many technology companies have recently been brought to light as claiming true “compliance” in their organization, when they really mean that their data center has gone through the rigorous examination. At NetDirector, the belief is in transparency and clear communication regarding security, including compliance audits at all ends of the process.

“I am very proud of our team for successfully completing these important 3rd party audits,” said Harry Beisswenger, NetDirector CEO. “Both the mortgage default servicing industry and the health data environment come with very unique security and compliance requirements, and these certifications and reports strengthen the trust that our clients place in us to safely integrate their platforms and transform their data.”

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. NetDirector currently processes more than 8 million transactions per month.

2016 Customer Survey Results

The results are in from 2016!

Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect. The goal of the survey is to utilize feedback from our customers to fuel growth and transformation where it is most needed in our company.

This year, we presented the results of the 2016 Customer Survey at our Client Conference in January of 2017, and we’re excited to publish them for all to see.

We asked each customer to rate their NetDirector Integration Analyst, our Technical Support team, and to provide feedback on the quality of service they have received over the last year. We are pleased to report NetDirector scored a 4.8 out of 5 on Overall Satisfaction, with a 100% Satisfaction rate among existing clients!

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Overall Customer Service Experience Ranked 4.8 out of 5 for 2016.

The survey questions included:

  1. How long have you been a NetDirector customer?
  2. How many times have you interacted with your Integration Analyst in the last 12 months?
  3. Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  4. Please rate our Technical Support based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  5. How would you rate your overall experience with NetDirector?
  6. Please share any comments or feedback with us.

 

We also had some great comments submitted about our team we’d love to share with you!

Always a pleasure to work with the staff at NetDirector. Very knowledgable and responsive to business needs, and will offer solutions.
Paul is an excellent analyst. We could not be happier with his performance.
In regard to service, I don’t think you could find anyone better than Melissa. She’s been instrumental in our success with using NetDirector.
NetDirector is always very responsive and knowledgeable.
We are very pleased with the level of service. Nicoles is very responsive and great to work with.

Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.

New Transaction Type: Invoice Status Request/Response

Transaction Spotlight: Fees and Costs Request

Additional Events for a Variety of Servicers

Update – Ocwen/Equator Transition

We have additional updates regarding the Ocwen/Equator transition, as the transition from Ocwen to Equator continues to move forward.

The process of creating the data integration is well underway with NetDirector and Equator. Currently, we are providing the integration with foreclosure files only.

Due to the upcoming and current changes, this integration piece should replace the previous Intelligent Data Agents (IDA) method used for the cut over. If your firm is still using the IDA method, contact your integration analyst about how to transition to the new integration.

Available integrations and specific updates include:

  • Bankruptcy Referrals (IDA Process)
    • Bankruptcy Orders, Motion for Relief, Proof of Claim, Notice of Payment Claim, Notice of Final Cure, Reorganization Plan, Supplmemental Proof of Claim
  • Foreclosure Referrals (Data Integration)
    • Finalizing the implementation process
  • Standard Events/Deliverables (Data Integration)
    • Will be for Foreclosure Orders only
    • These events will require documents to be uploaded as part of deliverable
  • Document Uploads (IDA Process, planning to move to data integration)
    • Done through Equator (formerly ResWare®)
  • Invoice Import (IDA Process)
    • Still done through REALRemit®

If you have any questions about the transition, please contact your integration analyst.

NetDirector makes Inc. 5000 for 6th Consecutive Year

TAMPA, Fla., Aug. 23, 2016 /PRNewswire/ — NetDirector, a leading cloud-based integration and data exchange provider, has been named as a member of the prestigious Inc. 5000 list for the 6th consecutive year, a recipient of the GrowFL “Companies to Watch” award, and a member of the Gulf Coast 500 by Business Observer FL.

Companies like NetDirector that are included on the Inc. 5000 list are among the top companies in the nation, having demonstrated the highest growth in revenue over the last three years. The companies with the highest percentage growth and who meet the other qualifications are then published by Inc. as the Inc. 5000. It is an honor for NetDirector to be included in this list for the 6th consecutive year. With only 4.6 percent of the companies on this year’s list making it on for six consecutive years, it is a very rare accomplishment. NetDirector intends to continue the trend in the coming years with their expansion of integration offerings in the healthcare market.

Florida Companies to WatchSM chooses the 50 companies statewide that are expected to see significant growth over the next several years. NetDirector was among more than 500 nominees for Florida Companies to WatchSM, which is a statewide program managed by economic development group GrowFL, in association with the Edward Lowe Foundation. This is the first year NetDirector has been named as one of the Florida Companies to WatchSM.

The Gulf Coast 500, published by Business Observer FL, is awarded to the Top 500 ranked companies in nine counties along the gulf coast, as decided by total revenue. NetDirector earned a spot in the Gulf Coast 500 for the fourth consecutive year thanks to their steadily increasing client base and revenue.

By linking disparate systems with “plug-and-play” style connectivity, NetDirector eases the operations of companies in the mortgage banking and healthcare industries by allowing data to flow seamlessly from one party to another. Maintaining security and data integrity has been another key focus of NetDirector from the beginning. GrowFL, Business Observer FL, and Inc. recognize the importance of these key factors in today’s evolving mortgage and healthcare technology environments.

“To be included on these lists and receive these awards really tells us that we’re doing things right,” said NetDirector CEO Harry Beisswenger. “NetDirector is committed to the success of a variety of organizations in healthcare and mortgage banking, and we know the secret to that lies with seamless integration workflow.  We owe all of our achievements to the NetDirector team, our customers, and our strategic partners/vendors.”

For more information on connecting to NetDirector’s ecosystem contact us at 813-749-7131 or info@netdirector.biz to explore how NetDirector fits in your organization.

Saving Money for Patients and Providers in Healthcare

Economists and actuaries at the Centers for Medicare and Medicaid Services project U.S health spending to increase an average of 5.8 percent for the period of 2015-2025. That rate will outstrip growth in the gross domestic product by 1.3 percentage points, with health spending representing 20 percent of the total economy by the forecast period’s end.

Higher medical costs and an aging population afflicted with chronic disease will continue to drive spending, while policymakers and providers look to new care/payment models and information technology (IT) as counteracting forces. “Every single strategy needed to fix what’s wrong with U.S. healthcare will require intensive IT facilitation, data analytics and process management,” observed Mark Hagland, editor-in-chief of Healthcare Informatics, in a recent commentary.

On medical frontlines, technology costs at physician-owned multispecialty practices have spiked more than 40 percent since 2009, according to newly released data from the Medical Group Management Association (MGMA). While acknowledging technology’s “crucial” role in helping healthcare organizations move away from traditional fee-for-service structures, MGMA CEO Halee Fischer-Wright, MD, added: “We remain concerned that far too much of a practice’s IT investment is tied directly to complying with the ever-increasing number of federal requirements, rather than to providing better patient care.”

Nonetheless, practices have made headway in patient-facing technology implementation, notably portals that present an interface for patients to view personal health information and carry out transactions online. More than 50 percent of 850 respondents to an MGMA poll said patients were able to set up appointments through their practice portal.

What’s more, portals could play a role in retaining patients over time, concludes a report from athenahealth, which supplies cloud-based EHR and revenue cycle management technology to nearly 80,000 providers. The research shows that after an initial visit to a primary care practice, 80 percent of patients with portal accounts returned for a second visit within 18 months (compared to patients without portal accounts returning 67 percent of the time).

On a broader scale, integrated IT makes possible the sharing of patient information among healthcare’s complex network of stakeholders. For example, radiology service provider EmCare Rays uses a data and document exchange solution from NetDirector to replace point-to-point HL7 integrations with each of its customers. “We believe that we can improve client integration turnaround time and reduce ongoing support overhead,” noted Ivo Yueh, director of IT software development at EmCare Rays.

So while technology such as NetDirector’s HealthData Exchange enables seamless communication among providers, billers, labs, radiology services and others, it also achieves interoperability across the board and improves communication and patient outcomes — potentially at lower costs.

That’s important not only for its immediate impact but moving forward as well. Policy-makers want to see more digital health technologies tailored for use by patients who formerly would have fallen through the healthcare system’s safety net. Timely outreach and interconnection to people likely have to have a chronic disease is a clear path to cutting treatment costs, they say.

 

For more information about technology that’s bending the healthcare cost curve, contact NetDirector or request a free demo.

 

 

Black Knight V3 – Updates

We have additional updates regarding the Black Knight Version 3 transition.

All transactions are available. Transactions include:

  • Invoice Management
  • Referrals (Open, On Hold, Off Hold, Closed)
  • Workload (get entire workload or create custom filters on desktop to reference)
  • Documents (upload/download)
    • Doc Request available December 2016
  • Events (complete, edit, reprojections, DDF, comments)
  • Vendor Reference Update
  • Other transactions (Launch Process, Add Hold, Fees & Costs)

There is a large backlog of firms who signed a statement of work prior to December 31, 2015. Black Knight is continually working to address this backlog and is assigning resources as they become available. Firms will be contacted as soon as resources become available.

If you have any questions, please contact your NetDirector Integration analyst, or email ndsupport@netdirector.biz.