2016 Customer Survey Results

The results are in from 2016!

Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect. The goal of the survey is to utilize feedback from our customers to fuel growth and transformation where it is most needed in our company.

This year, we presented the results of the 2016 Customer Survey at our Client Conference in January of 2017, and we’re excited to publish them for all to see.

We asked each customer to rate their NetDirector Integration Analyst, our Technical Support team, and to provide feedback on the quality of service they have received over the last year. We are pleased to report NetDirector scored a 4.8 out of 5 on Overall Satisfaction, with a 100% Satisfaction rate among existing clients!

Customer Survey Meter_2015 V2 600x380

Overall Customer Service Experience Ranked 4.8 out of 5 for 2016.

The survey questions included:

  1. How long have you been a NetDirector customer?
  2. How many times have you interacted with your Integration Analyst in the last 12 months?
  3. Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  4. Please rate our Technical Support based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  5. How would you rate your overall experience with NetDirector?
  6. Please share any comments or feedback with us.

 

We also had some great comments submitted about our team we’d love to share with you!

Always a pleasure to work with the staff at NetDirector. Very knowledgable and responsive to business needs, and will offer solutions.
Paul is an excellent analyst. We could not be happier with his performance.
In regard to service, I don’t think you could find anyone better than Melissa. She’s been instrumental in our success with using NetDirector.
NetDirector is always very responsive and knowledgeable.
We are very pleased with the level of service. Nicoles is very responsive and great to work with.

Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.

NetDirector makes Inc. 5000 for 6th Consecutive Year

TAMPA, Fla., Aug. 23, 2016 /PRNewswire/ — NetDirector, a leading cloud-based integration and data exchange provider, has been named as a member of the prestigious Inc. 5000 list for the 6th consecutive year, a recipient of the GrowFL “Companies to Watch” award, and a member of the Gulf Coast 500 by Business Observer FL.

Companies like NetDirector that are included on the Inc. 5000 list are among the top companies in the nation, having demonstrated the highest growth in revenue over the last three years. The companies with the highest percentage growth and who meet the other qualifications are then published by Inc. as the Inc. 5000. It is an honor for NetDirector to be included in this list for the 6th consecutive year. With only 4.6 percent of the companies on this year’s list making it on for six consecutive years, it is a very rare accomplishment. NetDirector intends to continue the trend in the coming years with their expansion of integration offerings in the healthcare market.

Florida Companies to WatchSM chooses the 50 companies statewide that are expected to see significant growth over the next several years. NetDirector was among more than 500 nominees for Florida Companies to WatchSM, which is a statewide program managed by economic development group GrowFL, in association with the Edward Lowe Foundation. This is the first year NetDirector has been named as one of the Florida Companies to WatchSM.

The Gulf Coast 500, published by Business Observer FL, is awarded to the Top 500 ranked companies in nine counties along the gulf coast, as decided by total revenue. NetDirector earned a spot in the Gulf Coast 500 for the fourth consecutive year thanks to their steadily increasing client base and revenue.

By linking disparate systems with “plug-and-play” style connectivity, NetDirector eases the operations of companies in the mortgage banking and healthcare industries by allowing data to flow seamlessly from one party to another. Maintaining security and data integrity has been another key focus of NetDirector from the beginning. GrowFL, Business Observer FL, and Inc. recognize the importance of these key factors in today’s evolving mortgage and healthcare technology environments.

“To be included on these lists and receive these awards really tells us that we’re doing things right,” said NetDirector CEO Harry Beisswenger. “NetDirector is committed to the success of a variety of organizations in healthcare and mortgage banking, and we know the secret to that lies with seamless integration workflow.  We owe all of our achievements to the NetDirector team, our customers, and our strategic partners/vendors.”

For more information on connecting to NetDirector’s ecosystem contact us at 813-749-7131 or info@netdirector.biz to explore how NetDirector fits in your organization.

Interview: NetDirector CEO Harry Beisswenger on JobTalk.

Harry_03272015-1024x1024This is an excerpt from a recent interview of our CEO, Harry Beisswenger, on JobTalk with Dean Logan. This is the first part of a multi-part series about the history of NetDirector, our staff, our mission, and our future. Enjoy!

Dean: Before I introduce my guest I want you to visit his website while listening to the program. If you care to do that you can visit Netdirector.biz and you can also follow us live as we can be seen on periscope you can view the screen by going to twitter.com.

I’m very happy to welcome my guest today, Harry Beisswenger, the CEO of NetDirector, an award winning company located in Tampa Bay. Welcome to Job Talk, Harry.

Harry: Thanks, Dean. It’s great to be back with you.

Dean: Yeah, the second time you’ve been here. It’s been over a year; I’m really happy to have you back. Different office, it’s a great location, I’m awfully glad that you’re here. So, I’m very anxious, there’s been a lot that’s happened since we last spoke, and I’m very anxious to get to all of that. First, let’s give everyone a little history on yourself, up until the time you took over as CEO at NetDirector. Where are you from?

Harry: Well Dean, originally I’m from the Philadelphia area, so I grew up there and started migrating south in probably my late 20s. I moved to Atlanta and spent about 12 years there, I really love that town, and then had an opportunity to move to Tampa. I really like being by the water, and the city really appealed to me, so I moved to Tampa in 99. So I’ve been here about 16 years.

Dean: What kind of work did you do before you become the CEO of NetDirector?

Harry: Well Dean, I’ve always been in the software business; actually my father founded a company back in the 70s, in the early days of technology. It was a software program for law firms and I learned a lot from him from the entrepreneurial side and had an opportunity to move to Tampa and really wanted to get into technology as far as running a company and being part of a startup. But as far as my experience, it was really around working at various software companies and various industries. I was in legal, I was in financial, I was in commercial business software, and each one really gave me the experience in technology to start to develop a startup business and bring it to market.

Dean: That sounds great. And what kind of roles did you have in those other companies that prepared you for a CEO position?

Harry: Mainly, well, I started out in the trenches and really implementing as a project manager. Implementing software, customer service, working with clients to maximize or optimize the use of various software programs. Most of those were enterprise systems, for instance, one of the early companies I worked for sold core systems to credit unions so it was all about managing loans, savings accounts, all of those things that were tracked inside of those systems. Then I moved on to systems that managed professional service automation and sales force automation in the early days. You’ve heard the term CRM so I was involved in the early days of CRM software, customer relationship management. To manage customer information, sales, support, all those types of processes.

Dean: That’s great and so you came here about 16 years ago; did you come here for Netdirector?

Harry: No, at the time, I was with another company, it was a technology company called Power Serve and I was in sales for them and they wanted me to move into product management. It was the first time I really got into managing all different types of software products. They moved me down here and then I moved with a couple other companies, and then the opportunity with Netdirector came up about 10 years ago.

Dean:  How long has NetDirector been in business?

Harry: It was formed in 2003, actually started producing revenue in 2005, so we had our 10th year anniversary and we’ve become a very sustainable and profitable company.

Dean: Well that’s great. So let’s talk about Netdirector and what you do over there. It’s a leading provider of cloud-based data and document exchange solutions. Can you explain exactly what that means?

Harry: Yes, we are kind of behind the scenes; we’re up in the cloud so it’s very complex technology behind the scenes, but to break it down into simplistic terms, we’re moving various chunks of data and various documents through the cloud, between various companies, or trading partners. So what we’re reducing is full-time employees or extra staff that are keying in data manually or handling documents manually, and either importing those into their system or moving documents to some of their other clients or vendors. We automate that whole process, so it provides a significant return on investment for our investors.

Dean: That’s great. So the areas that you specialize in are mortgage banking, technology, and healthcare?

Harry: Yes, our initial industry or ecosystem was mortgage banking, default servicing sector, so when a loan goes into foreclosure or bankruptcy, those servicers then hire an attorney to manage that foreclosure through to a sale of property or closure of the file. That was our core business we were really helping out with, but the main beneficiary of the foreclosure was the attorney. Then we eventually brought on the mortgage servicer, because there’s a lot of data that goes back and forth in reporting and the servicer gets that data much more timely, and it’s much more accurate if it’s an automated process. The attorneys see major benefits because they are saving, again, resources and not having to double key information into their core systems, which are case management systems. So I’ll give you an example: a mortgage servicer assigns a foreclosure file to an attorney, normally the attorney would go to the servicer’s system, pull up that foreclosure information and then somebody would have to key it into their case management system. That is very error prone, and it takes somebody 15 to 20 minutes per file to key that data in. So you multiply that out by hundreds of files, and some firms do thousands of files, per month, and you see a significant return on investment.

Dean: Exactly.  So that’s good; do you do this across the country?

Harry: Yes, we are domestic, we are about in every state.

Dean: Really and only 10 years. That’s pretty good, Harry.

Harry: Yes, it’s been a quick ramp up.

2015 Customer Service Survey Results

The Results are In!

Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect.

We asked each customer to rate their NetDirector Integration Analyst and to provide feedback on the quality of service they have received over the last year. We continue to improve year-over-year;  2013 we received 4.3 out of 5 and 2014 we received an overall rating of 4.65 out of 5. We are happy to report this year we received a 4.9 out of 5!

Customer Survey Meter_2015 V2 600x380

Overall Customer Service Experience Ranked 4.9 out of 5

The survey questions included:

  1. How long have you been a NetDirector customer?
  2. How many times have you interacted with your Integration Analyst in the last 12 months?
  3. Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  4. How would you rate your overall experience with NetDirector?
  5. Please share any comments or feedback with us.

Survey 2015_How would you rate your overall experience with NetDirector

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We also had some great comments submitted about our team we’d love to share with you!

I cant’ think of any at this point. Let me just say that Melissa is professional, knowledgeable, and friendly. I can’t imagine a better person to work with.
Karen is what I expect and her service is outstanding!! Do not see much of that anymore. I have been dealing with support for over 45 years.
Integration is always a rinse and repeat and can be very taxing, our Analyst has shown great patience and stuck with us until we were happy! Life is good thanks to Mike Perfeito!
I love Netdirector.
Melissa is very good. Pleasure to work with.
Was glad we had a direct contact with Netdirector and that he was easy to get a hold of and willing and able to help.
As always, the knowledge and experience has always made any integration easy and smooth.
Karen has been wonderful to work with! We really appreciate all she does to help make sure our integrations function properly! Thanks!
It is a pleasure working with Karen she is extremely knowledgeable with the product and is always willing to assist
Melissa is GREAT !!!!!!!!!!!!!!!!!!!!!! Caseaware is so much better with ND !
Paul is a great contact for our firm! He is always helpful and is very patient.
I appreciate all of the help that Paul and Karen W provide to me on all kinds of issues, some of which are actually on our side of things but they are always willing to help me out.
You guys have been great to work with and Melissa has always been knowledgeable, professional, and timely with all of our requests (and we have a lot).
Melissa is Awesome!!

Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.

NetDirector’s Roadmap to 2020 Part 1

We recently held our annual Strategic Planning meeting. This year, instead of doing the same old SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) we tried a new approach called SOAR (Strengths, Opportunities, Aspirations, and Results).

Drawing - Dare to DreamThe SWOT method has worked for many years, and is still a valid way to make a business plan and set goals. However, we were looking for a way to get more employees involved and to take a more positive approach to the overall process.

One of NetDirector’s owners and their daughter have been utilizing the SOAR method with other companies with much success and suggested that we try it too.

Drawing - Design Part 1 & 2The strategic planning meeting was open to the entire company, which over half were able to attend. It was a full day event and held off-site so that there were no major work distractions.

The main goal of this meeting was to get as many new ideas as possible with the underlying theme that no idea is bad, which kept the meeting on a positive note throughout the entire day.

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