NetDirector Launches Powerful Integration with Equator® for Orders and Deliverables

Tampa, FL – May 9, 2017 – NetDirector, a cloud-based data exchange and integration platform, has spent several months working alongside Equator, the leading provider of default software solutions for servicers, real estate agents, vendors and other mortgage and real estate industry professionals. The work has yielded a powerful zero-footprint integration option for default servicing firms utilizing Equator.

Equator’s infrastructure software as a service (iSaaS) solutions include EQ Workstation®, EQ Marketplace®, Midsource™ and EQAgent®/EQVendor® portals, which can be used a la carte or as an end-to-end solution. Equator’s REO, short sale and loss mitigation modules processed over $21 billion in transactions in 2015, and have processed more than $315 billion in transactions since its inception. Currently, 4 of the top 5 U.S servicers and the largest holder of real estate are on the Equator platform. With such a high volume of mortgage banking transactions taking place with Equator, it was an easy next step for NetDirector to develop the one-to-many style integration that has fueled their integration platform-as-a-service (iPaaS) business model tailored to the Equator platform.

“NetDirector has worked very closely with us to not only develop, but to thoroughly test this powerful integration suite for default servicing attorneys,” said James N. Vinci, Chief Technology Officer of the Equator business. “We’re excited to collaborate with them, and we believe this collaboration will generate serious efficiency for attorney firms utilizing Equator.”

The initial integration launch includes “Orders” and “Deliverables”, which resemble the referrals and events that are utilized by other industry standard software interfaces in the default servicing sphere. The “Deliverables” also allow for certain documents to be uploaded and other transactions and processes are on the table for future development. Automating these transactions through a cloud-based integration platform provides increases to efficiency through reduced data entry and automated processes. It also significantly reduces the labor stresses of developing and maintaining the integration internally at the attorney’s cost.

“Our ecosystem continues to expand with yet another powerhouse in the industry as we welcome Equator as a new participant,” said Harry Beisswenger, NetDirector CEO. “Our goal is to provide the integrations to default servicing firms that offer the most value, and there has been a major demand for this service. We look forward to the prospect of further data and document integration with the Equator platform in the future.”

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified SOC 2 Type II Compliant company, a 6-year member of the prominent Inc. 5000, and currently, processes more than 8 million transactions per month.

Case Study – Automation in Attorney Firm

Our new case study featuring an ROI study on integration and automation with NetDirector + CaseMax in a default servicing attorney firm is now available.

You can find the case study here:

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2016 Customer Survey Results

The results are in from 2016!

Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect. The goal of the survey is to utilize feedback from our customers to fuel growth and transformation where it is most needed in our company.

This year, we presented the results of the 2016 Customer Survey at our Client Conference in January of 2017, and we’re excited to publish them for all to see.

We asked each customer to rate their NetDirector Integration Analyst, our Technical Support team, and to provide feedback on the quality of service they have received over the last year. We are pleased to report NetDirector scored a 4.8 out of 5 on Overall Satisfaction, with a 100% Satisfaction rate among existing clients!

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Overall Customer Service Experience Ranked 4.8 out of 5 for 2016.

The survey questions included:

  1. How long have you been a NetDirector customer?
  2. How many times have you interacted with your Integration Analyst in the last 12 months?
  3. Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  4. Please rate our Technical Support based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  5. How would you rate your overall experience with NetDirector?
  6. Please share any comments or feedback with us.

 

We also had some great comments submitted about our team we’d love to share with you!

Always a pleasure to work with the staff at NetDirector. Very knowledgable and responsive to business needs, and will offer solutions.
Paul is an excellent analyst. We could not be happier with his performance.
In regard to service, I don’t think you could find anyone better than Melissa. She’s been instrumental in our success with using NetDirector.
NetDirector is always very responsive and knowledgeable.
We are very pleased with the level of service. Nicoles is very responsive and great to work with.

Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.

New Transaction Type: Invoice Status Request/Response

Transaction Spotlight: Fees and Costs Request

Additional Events for a Variety of Servicers

Update – Ocwen/Equator Transition

We have additional updates regarding the Ocwen/Equator transition, as the transition from Ocwen to Equator continues to move forward.

The process of creating the data integration is well underway with NetDirector and Equator. Currently, we are providing the integration with foreclosure files only.

Due to the upcoming and current changes, this integration piece should replace the previous Intelligent Data Agents (IDA) method used for the cut over. If your firm is still using the IDA method, contact your integration analyst about how to transition to the new integration.

Available integrations and specific updates include:

  • Bankruptcy Referrals (IDA Process)
    • Bankruptcy Orders, Motion for Relief, Proof of Claim, Notice of Payment Claim, Notice of Final Cure, Reorganization Plan, Supplmemental Proof of Claim
  • Foreclosure Referrals (Data Integration)
    • Finalizing the implementation process
  • Standard Events/Deliverables (Data Integration)
    • Will be for Foreclosure Orders only
    • These events will require documents to be uploaded as part of deliverable
  • Document Uploads (IDA Process, planning to move to data integration)
    • Done through Equator (formerly ResWare®)
  • Invoice Import (IDA Process)
    • Still done through REALRemit®

If you have any questions about the transition, please contact your integration analyst.

NetDirector makes Inc. 5000 for 6th Consecutive Year

TAMPA, Fla., Aug. 23, 2016 /PRNewswire/ — NetDirector, a leading cloud-based integration and data exchange provider, has been named as a member of the prestigious Inc. 5000 list for the 6th consecutive year, a recipient of the GrowFL “Companies to Watch” award, and a member of the Gulf Coast 500 by Business Observer FL.

Companies like NetDirector that are included on the Inc. 5000 list are among the top companies in the nation, having demonstrated the highest growth in revenue over the last three years. The companies with the highest percentage growth and who meet the other qualifications are then published by Inc. as the Inc. 5000. It is an honor for NetDirector to be included in this list for the 6th consecutive year. With only 4.6 percent of the companies on this year’s list making it on for six consecutive years, it is a very rare accomplishment. NetDirector intends to continue the trend in the coming years with their expansion of integration offerings in the healthcare market.

Florida Companies to WatchSM chooses the 50 companies statewide that are expected to see significant growth over the next several years. NetDirector was among more than 500 nominees for Florida Companies to WatchSM, which is a statewide program managed by economic development group GrowFL, in association with the Edward Lowe Foundation. This is the first year NetDirector has been named as one of the Florida Companies to WatchSM.

The Gulf Coast 500, published by Business Observer FL, is awarded to the Top 500 ranked companies in nine counties along the gulf coast, as decided by total revenue. NetDirector earned a spot in the Gulf Coast 500 for the fourth consecutive year thanks to their steadily increasing client base and revenue.

By linking disparate systems with “plug-and-play” style connectivity, NetDirector eases the operations of companies in the mortgage banking and healthcare industries by allowing data to flow seamlessly from one party to another. Maintaining security and data integrity has been another key focus of NetDirector from the beginning. GrowFL, Business Observer FL, and Inc. recognize the importance of these key factors in today’s evolving mortgage and healthcare technology environments.

“To be included on these lists and receive these awards really tells us that we’re doing things right,” said NetDirector CEO Harry Beisswenger. “NetDirector is committed to the success of a variety of organizations in healthcare and mortgage banking, and we know the secret to that lies with seamless integration workflow.  We owe all of our achievements to the NetDirector team, our customers, and our strategic partners/vendors.”

For more information on connecting to NetDirector’s ecosystem contact us at 813-749-7131 or info@netdirector.biz to explore how NetDirector fits in your organization.

New Transactions – Referral Request, Document Request, Reflag Referral Request

We’re excited to be offering three new transactions to our clients that will increase automation of your business processes.

The first is a referral request enhancement. The Referral Request is a request/response transaction for Black Knight only. This enhancement provides firms with the ability to get completed step/form information from a referral. This request can additionally be triggered based on the receipt of sub process referrals that are launched from the completion of a DDF or from a step present in the workload. (additional fee request process).

Benefits of the Referral Request include the retrieval of data filled in by servicers in DDF through an automated process, and getting completed step dates of old referrals and transfer files.

The second new transaction is the Document Request. This is available for Black Knight V2 currently, with Black Knight V3 available in December of 2016. The request contains the RID of the referral package your firm would want to receive.

This transaction alleviates the auto-completion of milestone events from downloading documents, and would still allow firms to select which document types they want to receive, and when they receive them. The cost for the Document Request is one base transaction, and returned documents are charged as normal documents.

The third transaction being added is a Reflag Referral Request. This transaction provides the ability to receive referrals through the existing referral intake process. This transaction is based on the RID for BKFS, or the loan number and case type for Vendorscape. The process consists of the request but also includes an asynchronous response to ensure your firm knows that the referral has been properly reflagged.

Benefits of the Reflag Referral Request include the ability for firms to import transfer files or referrals with changed information or additional information. The cost for Reflag Referrals is one base transaction.

We are currently seeking beta testers for the Doc Request and Reflag Referral transaction types – please contact your integration analyst if interested, or email ndsupport@netdirector.biz.

Update – Ocwen/Equator Transition

We have more new updates regarding the Ocwen/Equator transition.

The process of creating the data integration is well underway with NetDirector and Equator. Currently, we are providing the integration with foreclosure files only.

Due to the upcoming and current changes, this integration piece should replace the previous Intelligent Data Agents (IDA) method used for the cut over. If your firm is still using the IDA method, contact your integration analyst about how to transition to the new integration.

Available integrations and specific updates include:

  • Bankruptcy Referrals (IDA Process)
    • Bankruptcy Orders, Motion for Relief, Proof of Claim, Notice of Payment Claim, Notice of Final Cure, Reorganization Plan, Supplmemental Proof of Claim
  • Foreclosure Referrals (Data Integration)
    • Beginning the implementation process
  • Standard Events/Deliverables (Data Integration)
    • Will be for Foreclosure Orders only
    • These events will require documents to be uploaded as part of deliverable
  • Document Uploads (IDA Process)
    • Still done through ResWare™
  • Invoice Import (IDA Process)
    • Still done through REALRemit®

If you have any questions about the transition, please contact your integration analyst.