NetDirector Continues to Provide Best in Class Automation to Improve Compliance in Default Servicing Firms

TAMPA, Fla.Oct. 5, 2017 /PRNewswire/ — NetDirector, a cloud-based data exchange and integration platform, provides several data/document automation options for default servicing firms to promote increased compliance throughout the industry. Additionally, NetDirector has maintained and standardized the SOC 2 Type II security procedures in-house to ensure compliance at all points in the flow of data.

With the ever-changing atmosphere of the default servicing industry, it is important for firms to maintain the quality and compliance of the work they do while focusing on efficiency and their bottom line. Among the services available to improve compliance through automation are:

SCRA Military Search

The Service members Civil Relief Act (SCRA) requires foreclosure attorneys/trustees check whether borrowers are active duty military members. NetDirector’s Military Search interface streamlines this process and allows subscribers to check active duty status without leaving their case management systems (CMS), alleviating data keying errors and improving timelines.

Firms are required to perform this search on a regular basis to maintain compliance – the most common solution is simply to dedicate employee hours to performing the searches and logging the information. This is an expensive and inefficient solution, that only mitigates the compliance risks to a certain degree – the human element of this solution leaves room for compliance errors that foreclosure firms simply cannot afford.

“NetDirector has allowed us to focus on our core competencies by managing our data & document integration needs. Our firms are seeing the benefits of eliminating data entry and manual business processes for military search, document uploads, and milestone events,” said Ron Llewellyn, Associate Director of Application Services at Barrett Daffin Frappier Turner & Engel L.L.P.

Additionally, the NetDirector automated military search is fully compatible with the recent DoD website enhancements – many firms are already utilizing NetDirector to solve the challenges of integrating with the new website without increasing dedicated labor and resources to an ongoing concern. For more detailed information on PACER automation, click here to visit our website.

PACER Bankruptcy Search

The Federal court has several bankruptcy court district and divisions upon which bankruptcy dockets are available for verifying bankruptcy filings. NetDirector’s Bankruptcy PACER integration suite alleviates the manual need to log in to multiple court sites (both National and Regional) and/or manually search for the bankruptcy filing -thereby reducing timelines.

The round-trip data interface allows NetDirector subscribers to send requests to the PACER Case Locator site to search for current and prior bankruptcy filings. The automated response can include information on cases filed in other districts/divisions and links to current and prior case dockets and documents. More importantly, returned searches and dockets have live hyperlinks within the PDF documents – saving time by eliminating the need to re-key search information and providing a direct link to cases and docket information for future retrievals. This directly increases a firm’s compliance while automating and simplifying the amount of work required for this mandatory step in the foreclosure process.  For more detailed information on PACER automation, click here to visit our website.

“NetDirector has played a key role in increasing system and workflow efficiency across multiple departments,” said a representative of Rubin Lublin, LLC. “With the processes and checks they have in place we can feel assured that the integration is working and accurate. I have worked in the foreclosure industry over 17 years, and NetDirector is by far the best thing to come along for firms in the past decade.”

Industry Leading Security Standards for Compliance

The SOC 2, or Service Organization Controls 2, is an examination under AICPA standards designed for technology service companies to demonstrate controls around data security and processing integrity. The SOC 2 reports are intended to meet the needs of a broad range of users that need to understand internal controls at a service organization as it relates to security, availability, process integrity, confidentiality and privacy. The Type II report is a report on management’s description of a service organization’s system and the suitability of the design and operating effectiveness of controls.

“NetDirector displayed the necessary controls in their SOC 2 Type II attestation report,” said Scott Price of A-LIGN, the company that performed the SOC 2 analysis. “Their security and management teams were great to work with throughout the process. There is a strong attention to detail in the organization.”

In addition to the in-house attestations, the data centers utilized by NetDirector through Peak10 maintain the same security standards or higher in all aspects of their company. Many technology companies have recently been brought to light as claiming true “compliance” in their organization, when they really mean that their data center has gone through the rigorous examination. At NetDirector, the belief is in transparency and clear communication regarding security so that the boost in compliance and efficiency is ultimately passed along to the firms and servicers participating in the integration network.

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified SOC 2 Type II and HIPAA Compliant company, a 6-year member of the prominent Inc. 5000, and currently, processes more than 9 million transactions per month.

NetDirector Enters Comprehensive Agreement to Partner with My Constant Care, LLC for Integration Services

TAMPA, Fla.Sept. 28, 2017 /PRNewswire/ — NetDirector, a cloud-based data exchange and integration platform, has expanded their Integration-Platform-as-a-Service (iPaaS) offerings once again. A strong partnership has been forged with My Constant Care, LLC to provide them with a cloud based integration suite for the already cloud-centric company.

My Constant Care (MCC) provides a unified cloud-based platform for integration and delivery of preventive services such as Annual Wellness Visits, Chronic Care Management, Advanced Care Planning, and Preventative Screenings. Their turnkey delivery model provides patients with the full spectrum of preventive services to enhance overall care delivery without disrupting day-to-day operations of the practice. My Constant Care focuses on maximizing value to both providers and patients. They do this with expert coordination of preventive care options available today while strategically shaping these services to meet performance requirements expected of their future providers in the future. They offer a no-financial-risk solution to the physicians, providing the staff, software, and technology to perform their services.

Utilizing the cloud for integration was a clear next step to elevate the services offered by MCC. NetDirector’s One-to-Many style integration allows MCC to connect to NetDirector once and exchange data seamlessly with EHR systems, billing platforms, and more as the hub expands. Now, MCC’s services can integrate with existing provider platforms as well as future additions to a provider’s suite of technology solutions without relying on internal resources to bridge the gap between solutions.

My Constant Care helps primary care physicians provide a level of service to their Medicare population previously not achievable by small practices,” says Kellie Privette, the Director of Sales and Business Development at MCC. Privette added that “NetDirector’s integration expertise and technology allows MCC to seamless transfer patient data into their customer’s EHR and billing systems, without double entry of a substantial amount of information.”

This integration also increases a provider’s compliance, allowing even small practices to provide the quality and timeliness of service of a larger provider while maintaining and exceeding compliance standards for the healthcare technology industry. By eliminating data entry steps and automating the exchange of patient information securely, the integration allows for providers utilizing My Constant Care to focus more on the patients, and less on the technology behind the scenes.

“We’re very enthusiastic about our partnership with My Constant Care,” said Harry Beisswenger, CEO of NetDirector. “Their services fill a gap in the healthcare industry, and we’re looking forward to helping them achieve their goals of seamless preventive care for everyone.”

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified HIPAA Compliant and SOC II Type 2 certified company, a 6-year member of the prominent Inc. 5000, and currently processes more than 8 million transactions per month.

Security in Data Migration, and When Not to Migrate

There’s no turning back on the cloud computing revolution. By 2020, more than 90 percent of data center traffic will be cloud traffic, according to Cisco’s Global Cloud Index forecast.

Separate analysis from 451 Research finds enterprise spending on hosting and cloud services up by 26 percent in 2017 over 2016, outpacing a 12 percent increase in total IT budgets during the same span. “Hosting and cloud services are becoming a focus of IT investment, via both new projects and the migration of existing workloads,” observes Liam Eagle, research manager at the firm.

In healthcare, 76 percent of new or existing workloads are moving to the cloud, in areas such as data archiving, backups/disaster recovery, back-office applications and server virtualization.

Some might even say the transition to cloud is happening too quickly. In fact, the simplicity of initiating cloud projects has raised eyebrows among industry observers — especially since protected health information (PHI) is at stake. “The ease of spinning up a cloud application can create, in and of itself, a risk,” says Shane Whitlatch, enterprise vice president at data security firm FairWarning. “Because cloud projects are easy to start, it’s also easy to just leave them there and not monitor them.”

Does he have a point?

Setting the record straight

Without a doubt, companies across all industries have made some missteps in migrating data to the cloud. In certain cases, organizations have viewed data migration as a one-time event rather a process that will likely be repeated over the years. Therefore, it’s important to analyze whether an IT infrastructure can hold up to the demands of a full-scale migration, reports HealthITInfrastructure.

Closer to home in healthcare, organizations often fail to assess data-quality issues before embarking on a migration. This might come into play, for example, when moving data from a legacy electronic health record (EHR) system to a new EHR application.

And while it’s certainly possible for a healthcare provider to fall victim to the scenario Whitlatch envisions (e.g., gathering PHI for research purposes and later abandoning that data outside established controls on a cloud-based platform), most organizations would avoid that type of vulnerability through due diligence. They recognize that cybersecurity is a shared responsibility between cloud provider and customer. HIPAA’s Security Rule, for instance, applies in equal force to data protection whether the data resides in on-premise systems or in the cloud.

Additionally, above all other factors, healthcare organizations are concerned about adherence to regulatory requirements such as HIPAA when selecting a cloud services provider, according to a 2016 study conducted by HIMSS Analytics.

NetDirector’s HealthData Exchange, a cloud-based platform for exchanging data between healthcare entities, has been certified as HIPAA-compliant under audit by a third-party security and compliance solutions provider. This certification “strengthens the trust that our clients place in us to safely integrate their platforms and transform their data,” explains NetDirector CEO Harry Beisswenger.

For more information on the HealthData Exchange platform, please contact us or request a free demo.

Addiction Care 101 Partners with NetDirector to Automate Key Pieces of the Opioid Addiction Recovery Process

Tampa, FL – June 13, 2017 – NetDirector, a cloud-based data exchange and integration platform, continues to solidify their presence in the healthcare industry as a leading provider of integration services. Most recently, NetDirector has partnered with Addiction Care 101 to aid in the delivery of treatment for the growing opioid crisis around the country.

Addiction Care 101 (A101) is a cloud-based software platform that assists doctors in performing Medication-Assisted Treatment (MAT) for people with prescription opioid and heroin use disorders. Medications (such as Suboxone) are used to prevent the patient from experiencing opioid withdrawal while they receive the necessary treatment, provided via telemedicine by their network of doctors and therapists to assist their recovery.

The software is based on a proven, successful model delivered on a solid platform of risk management and compliance to physicians and patients. The A101 platform allows for users to anonymously go through treatment and recovery without requiring family or employers to know. Technology including telemedicine and e-prescribing allows members (assisted by the network of doctors, drug counselors, and the A101 team) to pursue sobriety without having to worry about being seen in an addiction care facility.

Laurie Peregoy JD, Director of Program Compliance, states that “NetDirector’s cutting edge integration technology allows A101 to more accurately monitor their member’s compliance. Specifically, the ease in which we are able to routinely access the Controlled Substance Database using their automated process gives A101 the critical assurance that members are not seeking drugs beyond their treatment program.”

By providing an automated integration to Controlled Substance Databases, NetDirector helps prevent “medication farming” – a major contributor to the abuse of opioid recovery drugs that has hindered the opioid rehabilitation efforts in the past.

William Beasley, one of A101’s network of Drug Counselors, further stated “NetDirector’s bidirectional integration with our lab testing partners makes my job of treating my patients more thorough due to immediate alerts to both myself and my patient if the results expose compliance or other potentially life-threatening outcomes.”

By integrating with labs via a cloud-based, one-to-many style integration, NetDirector allows the practitioners and counselors that are part of the A101 network to stay informed and to expand their ability to treat opioid addiction disorders in recovery patients with greater accuracy. The compliance gains noted by A101 are a key benefit to the integration, as well, so that the program can continue to function while maintaining the highest levels of transparency and discretion when needed.

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified HIPAA Compliant company, a 6-year member of the prominent Inc. 5000, and currently processes more than 9 million transactions per month.

NetDirector Enables Next-Generation Integration in Radiology with American Health Imaging

Tampa, FL – May 24, 2017 – NetDirector, a cloud-based data exchange and integration platform, has engaged in a rapid expansion strategy in the healthcare industry over the last few years. Recently, the Integration-Platform-as-a-Service (iPaaS) has completed implementation with American Health Imaging, a regional network of radiology providers across multiple states, to provide increased accessibility and data utility in their company.

American Health Imaging (AHI) began providing diagnostic imaging services in Decatur, Georgia, in 1998, and has since expanded to 21 locations. In each area, they distinguished themselves by providing excellent customer service and high quality diagnostic imaging for their patients and referring physicians. By partnering with NetDirector to provide cloud-based integration services, it is the goal of AHI to create an automation platform that will increase overall customer satisfaction through streamlined processes and to create internal manpower savings through enhancing their ability to scale the business without having to add staff.

“We want to provide the best possible patient care, to the maximum number of patients, while minimizing the need for human intervention in the process,” said Dan Balentine, Chief Operating Officer at AHI. “By utilizing the NetDirector integration, it has allowed us to take our staff’s focus off of the day to day busywork, and shift focus to providing unmatched patient care.”

With traditional integrations, a company like AHI could be paying upwards of $20,000 plus an 18% annual maintenance fee for each vendor that would be integrated with AHI’s EMR and other in-house systems. For AHI, this was clearly not the optimum solution. Several vendors might not have the volume of transactions to justify the integration cost, creating a system built around the exception and not the constant. NetDirector’s one-to-many integration approach allowed AHI to integrate once with NetDirector, and use that single integration to connect to the entire hub of HealthData Exchange participants.

Three main technologies formed the backbone of the AHI-NetDirector integration – HealthLogix, Exchange EDI, and IntScripts.

HealthLogix Integration – Patient Check-In, Appointment Confirmation, Patient Billing

AHI utilizes a patient engagement platform called HealthLogix to help follow up with patients after exams or appointments, confirm scheduling, prompt for surveys, create a seamless check-in process, and more. The cloud-based integration model helped AHI bring this information directly into their Fuji Radiology Information System (RIS) and patient billing databases, to keep patient records current and to leverage the data they were collecting most efficiently, and allowed the utilization of HealthLogix’s full functionality such as automating check-in procedures at a digital kiosk, and more.

Exchange EDI Integration – Insurance Coverage Confirmation & Verification

Additionally, in a time where high-deductible insurance policies are increasingly commonplace, insurance confirmation simply isn’t enough information. AHI utilized NetDirector to connect with Exchange EDI, which not only confirms the participation in an insurance policy or group but analyzes policy levels and remaining deductibles. This allows patients and providers alike to understand the patient’s responsibility up front – the transparency provided by this data allows for accurate collection of copays during visits, reduced collection costs down the line, and overall reduced revenue leakage for providers.

IntScripts Integration – Physician Referrals and Radiology Communication Integration

Finally, it was critical to make the ordering process for their referring physician population as simple as possible, so an integration was performed with IntScripts, which provided the ability to directly receive orders from the referrer’s EHR and have the results automatically dropped right into the patient’s chart.  This automation eliminates the traditional manual processes that were previously encountered by both AHI and referring physicians.

For patients, the NetDirector integration platform provides not only an elevated level of understanding of their coverage and responsibility through stronger integration between provider and vendor, but also makes life easier for their primary care doctor or other referring physician to communicate and refer patients. This increases the likelihood of single-service care, as primary care physicians are more likely to refer patients as needed, and patients can trust they are receiving the right treatment for them.

“The integration that we have created for American Health Imaging is a model case for the value of cloud-based integration in healthcare,” said Harry Beisswenger, NetDirector CEO. “When we set out to enter the healthcare industry, our primary goals were to reduce costs for providers, increase potential care level provided to patients, and create an environment of data transparency and communication. AHI’s integration has accomplished all of this and more.”

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified HIPAA Compliant company, a 6-year member of the prominent Inc. 5000, and currently processes more than 8 million transactions per month.

NetDirector Launches Powerful Integration with Equator® for Orders and Deliverables

Tampa, FL – May 9, 2017 – NetDirector, a cloud-based data exchange and integration platform, has spent several months working alongside Equator, the leading provider of default software solutions for servicers, real estate agents, vendors and other mortgage and real estate industry professionals. The work has yielded a powerful zero-footprint integration option for default servicing firms utilizing Equator.

Equator’s infrastructure software as a service (iSaaS) solutions include EQ Workstation®, EQ Marketplace®, Midsource™ and EQAgent®/EQVendor® portals, which can be used a la carte or as an end-to-end solution. Equator’s REO, short sale and loss mitigation modules processed over $21 billion in transactions in 2015, and have processed more than $315 billion in transactions since its inception. Currently, 4 of the top 5 U.S servicers and the largest holder of real estate are on the Equator platform. With such a high volume of mortgage banking transactions taking place with Equator, it was an easy next step for NetDirector to develop the one-to-many style integration that has fueled their integration platform-as-a-service (iPaaS) business model tailored to the Equator platform.

“NetDirector has worked very closely with us to not only develop, but to thoroughly test this powerful integration suite for default servicing attorneys,” said James N. Vinci, Chief Technology Officer of the Equator business. “We’re excited to collaborate with them, and we believe this collaboration will generate serious efficiency for attorney firms utilizing Equator.”

The initial integration launch includes “Orders” and “Deliverables”, which resemble the referrals and events that are utilized by other industry standard software interfaces in the default servicing sphere. The “Deliverables” also allow for certain documents to be uploaded and other transactions and processes are on the table for future development. Automating these transactions through a cloud-based integration platform provides increases to efficiency through reduced data entry and automated processes. It also significantly reduces the labor stresses of developing and maintaining the integration internally at the attorney’s cost.

“Our ecosystem continues to expand with yet another powerhouse in the industry as we welcome Equator as a new participant,” said Harry Beisswenger, NetDirector CEO. “Our goal is to provide the integrations to default servicing firms that offer the most value, and there has been a major demand for this service. We look forward to the prospect of further data and document integration with the Equator platform in the future.”

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified SOC 2 Type II Compliant company, a 6-year member of the prominent Inc. 5000, and currently, processes more than 8 million transactions per month.

What’s Top-of-Mind for Healthcare Provider Connectivity?

Healthcare connectivity covers a lot of virtual territories, evolving technologies, and boots-on-the-ground personnel. On the human side alone, stakeholders involved in the creation, exchange, and use of health information include individuals, patients, physicians, hospitals, payers, suppliers and ancillary service providers.

Concurrently, healthcare’s ecosystem relies on technical standards, policies, and protocols “to enable seamless and secure capture, discovery, exchange and utilization of information” in all its various forms among stakeholder parties, according to the HIMSS Interoperability & HIE Committee.

Healthcare organizations have been hammering away at this multi-faceted challenge for decades, making incremental progress. “The next step is taking data and using it to create a more accurate picture of the patient that drives better healthcare decisions,” observes Carla Smith, HIMSS executive vice president.

Industry-wide activity is trending toward population health initiatives. Case in point: Catholic Health Initiatives (CHI) in Englewood, Colo., has stepped up its population health strategy through the use of advanced data analytics. Since rolling out the program, CHI has cut pneumonia mortality by 21 percent; catheter-associated urinary tract infections by 27 percent; surgical site infections (SSIs) following colon surgery by 34 percent; and SSIs following hysterectomy by 45 percent.

Concurrently, Atrius Health in Newton, Mass., is focusing on lowering inappropriate hospitalizations and reducing lengths of stay in nursing facilities. Atrius pairs patient histories from its EHR with claims data for alternative payment contracts to identify at-risk groups who could benefit from early interventions (e.g., those with chronic kidney disease) while also managing patients already diagnosed with chronic conditions, reports Becker’s Hospital Review. The goal is to develop customized and comprehensive care and treatment plans.

Areas of opportunity

Aside from these types of leading-edge programs, hospitals and health systems are hard at work in more fundamental areas of health information exchange. The U.S. Department of Health and Human Services (HHS), in a 2016 statutorily required report to Congress, noted that about three-quarters of hospitals could electronically exchange health information with outside providers, highlighted by a spike of 23 percent between 2013 and 2014. However, physician practices lagged behind in their ability to electronically share patient health information in the same manner.

At the same time, HHS said it will pursue incentives “to stimulate more collaborative business arrangements and uninterrupted information flow.” In broad terms, these financial levers will be intended to motivate higher-value care, reward teamwork and integration in the delivery of care, pave the way for more effective coordination of providers across settings, and “harness the power of information” in improving care across populations of patients.

All this needs to happen in concert with more fully engaged patients. While 72 percent of hospitals enable patients to electronically request an amendment to their own health information, other areas must come up to speed. For instance, only about 40 percent of hospital patients can request prescription refills or schedule appointments online, and just slightly over half of hospitals allow patients to send and receive secure messages electronically.

Increasingly, healthcare providers are looking to build out capabilities in a unified, streamlined ecosystem. NetDirector’s cloud-based HealthData Exchange platform is designed to make this level of connectivity a reality. HealthData Exchange allows hospitals and physician practices to make a single connection that instantly gives them access to dozens — and potentially hundreds — of other providers and vendors via pre-defined integrations. NetDirector currently processes more than 10 million data and document transactions per month.

For more information, please contact us or request a free demo.

Troubleshooting IT Stressors in Healthcare

 

If technology’s not working well or as expected at a U.S. hospital or health system, the chief information officer (CIO) is the first to hear about it. CIOs and their staff respond to front-line issues but also take on continuous challenges from top-level administrators regarding strategic issues impacted by IT.

NetDirector surveyed the health IT landscape and compiled representative questions being fired at CIOs in executive suites across the country. Our list isn’t meant to be all-inclusive, but highlights industry experts’ approaches to some of healthcare’s most troublesome challenges.

We’re still hearing complaints about the EHR. What can we do to get more out the system?

Many EHR implementations were fast-tracked in an effort to meet federal meaningful use requirements, but they typically restricted providers from achieving a clear return on investment, emphasizes a 2017 KPMG report. What’s needed is an organized plan to move forward. KPMG advocates a long-term approach that seeks incremental process changes to improve efficiency and quality. Without such change, “the EHR operates in a silo and doesn’t align with the way clinicians practice medicine or with new industry demands, which creates dissatisfaction and underutilized technology,” the report warns.

Healthcare CIOs agree with placing priority on EHRs, with 38 percent planning to allocate the majority of capital investment over the next three years to EHR system optimization and implementation of additional features. That projected budget distribution outpaces plans for investment in accountable care/population health technology; consumer, clinical and operational analytics; telehealth technology enhancements; revenue cycle system replacement and ERP systems replacement.

We just bought a new server. What are we actually getting from our data center besides hardware to be amortized?

Healthcare administrators are questioning their organization’s readiness to transition to cloud computing. Going all-in on a move to the cloud should yield IT cost savings of about 30 percent, according to Oracle CEO Mark Hurd. IT departments unchained from the constant distractions of support, upgrades and patches can refocus efforts on new development in areas that deliver competitive and financial advantages. “Innovation actually accelerates,” said Hurd, “and that happens simultaneous to the reduced cost and other benefits.”

For example, Beth Israel Deaconess Medical Center in Boston expects the use of cloud services in 2017 to bring about “high reliability, robust geographically distributed disaster recovery, security best practices, lower cost and enhanced scalability.”

How are we streamlining interactions with care partners in the community? We can’t be a player in value-based care without them.

IT consulting firm Gartner predicts that building a digital ecosystem will be a top CIO priority throughout 2017 and beyond. The ecosystem refers to related entities sharing digital platforms in pursuit of mutually beneficial goals (i.e., in healthcare, improving patient outcomes at lower cost). “A combination of core and evolving digital technologies enhances interoperability among digital ecosystem partners and supports participation,” advises Gartner.

We just heard about another ransomware attack on a medical group last month. What are we doing to make sure this doesn’t happen to us?

The referenced attack exposed to hackers protected health information on nearly 18,000 patients. In response, the medical group worked with an IT firm to remove the ransomware virus from two servers that had been infected, installed a firewall, and set up a secure email system. A risk analysis of the group’s IT system has also been scheduled.

IDC FutureScape forecasts a doubling of healthcare ransomware attacks by 2018, prompting IT departments to take a more proactive stance. “Six years ago, we had two people involved in IT security. Today we have 50,” observes Marc Probst, CIO of Intermountain Healthcare in Salt Lake City. “We’re a soft target compared to financial services or some of these other organizations, but we’re trying to stay on top of it.”

Why can’t the IT staff handle what’s on our plate?

Staffing firm Manpower reports employers are having trouble filling IT positions due to lack of technical proficiency, experience and soft skills. Among the hardest areas to permanently staff up are information security and big data. CIOs may have to look beyond traditional HR channels to the “gig economy,” independently contracting with IT talent on an as-needed basis.

Relieving IT stress

NetDirector’s HealthData Exchange opens up opportunities to address many of the IT issues keeping CIOs awake at night. For instance, the platform integrates clinical and financial data among disparate systems, enabling greater interoperability of core EHR systems with other partners in the organization’s care ecosystem. The cloud-based solution also eliminates the need for hardware and software on premise and locks down data in a secure environment. And integration with NetDirector reduces IT resources needed for day-to-day operations, freeing up your tech team for strategic initiatives such as population health or data analytics.

For more information, please contact us or request a free demo.

 

 

New Healthcare Developments from HIMSS17

The massive meet-up known as HIMSS17 drew more than 42,000 healthcare IT professionals to Orlando during the last full week of February. Attendees learned the latest on artificial intelligence (AI) and blockchain technologies — and how they may impact the sector — along with crucial updates on information security and electronic health records (EHRs).

The non-profit host organization, the Healthcare Information and Management Systems Society, released a study showing that 56 percent of providers expect increases in their IT budgets this year. They’re also in sync with vendors and consultants on the top priorities for leveraging clinical IT, including privacy/security, care coordination, and population health, according to the research. At the same time, providers continue to struggle with how to get the most out of their existing EHR systems.

A ‘year of action’ in AI, cloud computing, and consumerism

IBM CEO Ginni Rometty’s opening keynote highlighted growth in the company’s Watson Health consultancy, which launched in 2015 and now employs more than 7,000 people. Watson Health has large “cognitive computing” projects underway at Memorial Sloan Kettering and Cleveland Clinic. Rometty said healthcare decision-makers elsewhere are in the midst of due diligence regarding cloud, data architecture and AI platforms.

Ed McCallister, CIO at University of Pittsburgh Medical Center, told Healthcare Informatics during the conference that 2017 will be “a year of action” rather than concept. “In the past, we talked about ‘to cloud or not to cloud,’ and now we’re hearing about approaches,” he explained.

Intermountain Healthcare CIO Marc Probst added, “Where we need to up our game is thinking about how to engage with the consumer and [how to] modify our overall operations and become a digital healthcare delivery system.”

Blockchain breaks through

Aside from those practical discussions, HIMSS17 also served up substantial buzz related to blockchain technology, which creates a permanent record of online transactions. A distributed database manages the records, secured by cryptography. Blockchain could be used in population health, for instance, to aggregate the patient and financial data that formerly would have been available only from separate sources such as health information exchanges and claims databases. A summary from Surescripts, which runs a nationwide network of healthcare entities, noted that the technology “has the potential to increase IT and organizational efficiencies, keep data secure, and streamline patients’ access to medical data.”

Security remains a top concern

Information security has been a constant worry in healthcare for many years, as the sector strives to match measures already in place in more advanced industries such as banking and finance.

Symantec released a report conducted by HIMSS Analytics showing growth in the number of IT employees dedicated to security. However, healthcare organizations devote just 6 percent of their overall IT budget to security, while over one-third have implemented only basic security controls.

More than 700 healthcare CIOs attending the concurrent CHIME Forum got a firsthand look at potential vulnerabilities from Kevin Mitnick, a former hacker once on the FBI’s Most Wanted list. Mitnick, now a “white hat” security consultant to Fortune 500 companies, provided a live demonstration of how easily organizational networks could be penetrated.

“You can always mature your security processes,” Mitnick advised, pointing out efforts to segment networks and use two-factor authentication. “You can take the steps necessary to make [your organization] a harder target so that the bad guys go to another company that doesn’t use rigorous security controls.”

Open EHRs evolve

EHR giant Cerner is focusing on making their software open and interoperable. “We’re going to do anything possible to move forward on interoperability,” commented company president Zane Burke. “We view it as a moral obligation in our industry.” Cerner will collaborate with partners to develop needed solutions that can plug into its EHR platform via application programming interfaces.

Meanwhile, EHR rivals Epic and Allscripts are also working on ways to extend their reach. Epic announced progress on two scaled-back versions of its flagship EHR — at lower price points. And Allscripts CEO Paul Black said, “When people talk about ‘open,’ our definition has to do with being vendor-agnostic, [allowing] a very deep level of integration.” Allscripts’ interoperability suite can pull out data from different EHRs and put it into a single community record, yielding one view of multiple subsystems.

But experts were quick to emphasize that the ultimate success of emerging EHRs depends on embedding physicians in the shaping of products. “Anything that takes too much time and detracts from patients will lead to a lack of interest in the technology,” observed Richard Deem, senior vice president of advocacy for the American Medical Association. Doctors become frustrated when poorly designed interfaces don’t match their workflow or fail to deliver patient information efficiently.

From all indications at HIMSS17, healthcare IT continues to transform in bold, interconnected dimensions. Click here to learn more about how NetDirector’s HealthData Exchange helps providers and vendors reach their goals by electronically moving clinical and financial data among disparate systems.

Case Study – Automation in Attorney Firm

Our new case study featuring an ROI study on integration and automation with NetDirector + CaseMax in a default servicing attorney firm is now available.

You can find the case study here:

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