NetDirector provides a single point of contact for setup, testing, configuration, production cutover, reducing customer IT involvement and reducing implementation timeframes. NetDirector provides the following services during the implementation and set-up process:
- Set-up on trading partner system(s)
- Data mapping services
- Product and process training
- Coordinate the transition to production
- Monitor transaction process
NetDirector is committed to providing dependable customer support. Our technical support team is dedicated to ensuring that all issues are resolved promptly. We will work closely with you beyond initial deployment to ensure proactive service, responsive support and technical expertise – to help you get the most from your NetDirector experience.
Once a customer is in production, NetDirector provides standard support consisting of 24/7 web-site access, phone, or E-mail support during normal business hours for issues pertaining to the functionality of the NetDirector.