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2016 Customer Survey Results

The results are in from 2016!

Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect. The goal of the survey is to utilize feedback from our customers to fuel growth and transformation where it is most needed in our company.

This year, we presented the results of the 2016 Customer Survey at our Client Conference in January of 2017, and we’re excited to publish them for all to see.

We asked each customer to rate their NetDirector Integration Analyst, our Technical Support team, and to provide feedback on the quality of service they have received over the last year. We are pleased to report NetDirector scored a 4.8 out of 5 on Overall Satisfaction, with a 100% Satisfaction rate among existing clients!

Customer Survey Meter_2015 V2 600x380

Overall Customer Service Experience Ranked 4.8 out of 5 for 2016.

The survey questions included:

  1. How long have you been a NetDirector customer?
  2. How many times have you interacted with your Integration Analyst in the last 12 months?
  3. Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  4. Please rate our Technical Support based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  5. How would you rate your overall experience with NetDirector?
  6. Please share any comments or feedback with us.

 

We also had some great comments submitted about our team we’d love to share with you!

Always a pleasure to work with the staff at NetDirector. Very knowledgable and responsive to business needs, and will offer solutions.
Paul is an excellent analyst. We could not be happier with his performance.
In regard to service, I don’t think you could find anyone better than Melissa. She’s been instrumental in our success with using NetDirector.
NetDirector is always very responsive and knowledgeable.
We are very pleased with the level of service. Nicoles is very responsive and great to work with.

Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.

2015 Customer Service Survey Results

The Results are In!

Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect.

We asked each customer to rate their NetDirector Integration Analyst and to provide feedback on the quality of service they have received over the last year. We continue to improve year-over-year;  2013 we received 4.3 out of 5 and 2014 we received an overall rating of 4.65 out of 5. We are happy to report this year we received a 4.9 out of 5!

Customer Survey Meter_2015 V2 600x380

Overall Customer Service Experience Ranked 4.9 out of 5

The survey questions included:

  1. How long have you been a NetDirector customer?
  2. How many times have you interacted with your Integration Analyst in the last 12 months?
  3. Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  4. How would you rate your overall experience with NetDirector?
  5. Please share any comments or feedback with us.

Survey 2015_How would you rate your overall experience with NetDirector

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We also had some great comments submitted about our team we’d love to share with you!

I cant’ think of any at this point. Let me just say that Melissa is professional, knowledgeable, and friendly. I can’t imagine a better person to work with.
Karen is what I expect and her service is outstanding!! Do not see much of that anymore. I have been dealing with support for over 45 years.
Integration is always a rinse and repeat and can be very taxing, our Analyst has shown great patience and stuck with us until we were happy! Life is good thanks to Mike Perfeito!
I love Netdirector.
Melissa is very good. Pleasure to work with.
Was glad we had a direct contact with Netdirector and that he was easy to get a hold of and willing and able to help.
As always, the knowledge and experience has always made any integration easy and smooth.
Karen has been wonderful to work with! We really appreciate all she does to help make sure our integrations function properly! Thanks!
It is a pleasure working with Karen she is extremely knowledgeable with the product and is always willing to assist
Melissa is GREAT !!!!!!!!!!!!!!!!!!!!!! Caseaware is so much better with ND !
Paul is a great contact for our firm! He is always helpful and is very patient.
I appreciate all of the help that Paul and Karen W provide to me on all kinds of issues, some of which are actually on our side of things but they are always willing to help me out.
You guys have been great to work with and Melissa has always been knowledgeable, professional, and timely with all of our requests (and we have a lot).
Melissa is Awesome!!

Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.

NetDirector’s Roadmap to 2020 Part 1

We recently held our annual Strategic Planning meeting. This year, instead of doing the same old SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) we tried a new approach called SOAR (Strengths, Opportunities, Aspirations, and Results).

Drawing - Dare to DreamThe SWOT method has worked for many years, and is still a valid way to make a business plan and set goals. However, we were looking for a way to get more employees involved and to take a more positive approach to the overall process.

One of NetDirector’s owners and their daughter have been utilizing the SOAR method with other companies with much success and suggested that we try it too.

Drawing - Design Part 1 & 2The strategic planning meeting was open to the entire company, which over half were able to attend. It was a full day event and held off-site so that there were no major work distractions.

The main goal of this meeting was to get as many new ideas as possible with the underlying theme that no idea is bad, which kept the meeting on a positive note throughout the entire day.

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