Posts

NetDirector Continues to Provide Best in Class Automation to Improve Compliance in Default Servicing Firms

TAMPA, Fla.Oct. 5, 2017 /PRNewswire/ — NetDirector, a cloud-based data exchange and integration platform, provides several data/document automation options for default servicing firms to promote increased compliance throughout the industry. Additionally, NetDirector has maintained and standardized the SOC 2 Type II security procedures in-house to ensure compliance at all points in the flow of data.

With the ever-changing atmosphere of the default servicing industry, it is important for firms to maintain the quality and compliance of the work they do while focusing on efficiency and their bottom line. Among the services available to improve compliance through automation are:

SCRA Military Search

The Service members Civil Relief Act (SCRA) requires foreclosure attorneys/trustees check whether borrowers are active duty military members. NetDirector’s Military Search interface streamlines this process and allows subscribers to check active duty status without leaving their case management systems (CMS), alleviating data keying errors and improving timelines.

Firms are required to perform this search on a regular basis to maintain compliance – the most common solution is simply to dedicate employee hours to performing the searches and logging the information. This is an expensive and inefficient solution, that only mitigates the compliance risks to a certain degree – the human element of this solution leaves room for compliance errors that foreclosure firms simply cannot afford.

“NetDirector has allowed us to focus on our core competencies by managing our data & document integration needs. Our firms are seeing the benefits of eliminating data entry and manual business processes for military search, document uploads, and milestone events,” said Ron Llewellyn, Associate Director of Application Services at Barrett Daffin Frappier Turner & Engel L.L.P.

Additionally, the NetDirector automated military search is fully compatible with the recent DoD website enhancements – many firms are already utilizing NetDirector to solve the challenges of integrating with the new website without increasing dedicated labor and resources to an ongoing concern. For more detailed information on PACER automation, click here to visit our website.

PACER Bankruptcy Search

The Federal court has several bankruptcy court district and divisions upon which bankruptcy dockets are available for verifying bankruptcy filings. NetDirector’s Bankruptcy PACER integration suite alleviates the manual need to log in to multiple court sites (both National and Regional) and/or manually search for the bankruptcy filing -thereby reducing timelines.

The round-trip data interface allows NetDirector subscribers to send requests to the PACER Case Locator site to search for current and prior bankruptcy filings. The automated response can include information on cases filed in other districts/divisions and links to current and prior case dockets and documents. More importantly, returned searches and dockets have live hyperlinks within the PDF documents – saving time by eliminating the need to re-key search information and providing a direct link to cases and docket information for future retrievals. This directly increases a firm’s compliance while automating and simplifying the amount of work required for this mandatory step in the foreclosure process.  For more detailed information on PACER automation, click here to visit our website.

“NetDirector has played a key role in increasing system and workflow efficiency across multiple departments,” said a representative of Rubin Lublin, LLC. “With the processes and checks they have in place we can feel assured that the integration is working and accurate. I have worked in the foreclosure industry over 17 years, and NetDirector is by far the best thing to come along for firms in the past decade.”

Industry Leading Security Standards for Compliance

The SOC 2, or Service Organization Controls 2, is an examination under AICPA standards designed for technology service companies to demonstrate controls around data security and processing integrity. The SOC 2 reports are intended to meet the needs of a broad range of users that need to understand internal controls at a service organization as it relates to security, availability, process integrity, confidentiality and privacy. The Type II report is a report on management’s description of a service organization’s system and the suitability of the design and operating effectiveness of controls.

“NetDirector displayed the necessary controls in their SOC 2 Type II attestation report,” said Scott Price of A-LIGN, the company that performed the SOC 2 analysis. “Their security and management teams were great to work with throughout the process. There is a strong attention to detail in the organization.”

In addition to the in-house attestations, the data centers utilized by NetDirector through Peak10 maintain the same security standards or higher in all aspects of their company. Many technology companies have recently been brought to light as claiming true “compliance” in their organization, when they really mean that their data center has gone through the rigorous examination. At NetDirector, the belief is in transparency and clear communication regarding security so that the boost in compliance and efficiency is ultimately passed along to the firms and servicers participating in the integration network.

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified SOC 2 Type II and HIPAA Compliant company, a 6-year member of the prominent Inc. 5000, and currently, processes more than 9 million transactions per month.

NetDirector Launches Powerful Integration with Equator® for Orders and Deliverables

Tampa, FL – May 9, 2017 – NetDirector, a cloud-based data exchange and integration platform, has spent several months working alongside Equator, the leading provider of default software solutions for servicers, real estate agents, vendors and other mortgage and real estate industry professionals. The work has yielded a powerful zero-footprint integration option for default servicing firms utilizing Equator.

Equator’s infrastructure software as a service (iSaaS) solutions include EQ Workstation®, EQ Marketplace®, Midsource™ and EQAgent®/EQVendor® portals, which can be used a la carte or as an end-to-end solution. Equator’s REO, short sale and loss mitigation modules processed over $21 billion in transactions in 2015, and have processed more than $315 billion in transactions since its inception. Currently, 4 of the top 5 U.S servicers and the largest holder of real estate are on the Equator platform. With such a high volume of mortgage banking transactions taking place with Equator, it was an easy next step for NetDirector to develop the one-to-many style integration that has fueled their integration platform-as-a-service (iPaaS) business model tailored to the Equator platform.

“NetDirector has worked very closely with us to not only develop, but to thoroughly test this powerful integration suite for default servicing attorneys,” said James N. Vinci, Chief Technology Officer of the Equator business. “We’re excited to collaborate with them, and we believe this collaboration will generate serious efficiency for attorney firms utilizing Equator.”

The initial integration launch includes “Orders” and “Deliverables”, which resemble the referrals and events that are utilized by other industry standard software interfaces in the default servicing sphere. The “Deliverables” also allow for certain documents to be uploaded and other transactions and processes are on the table for future development. Automating these transactions through a cloud-based integration platform provides increases to efficiency through reduced data entry and automated processes. It also significantly reduces the labor stresses of developing and maintaining the integration internally at the attorney’s cost.

“Our ecosystem continues to expand with yet another powerhouse in the industry as we welcome Equator as a new participant,” said Harry Beisswenger, NetDirector CEO. “Our goal is to provide the integrations to default servicing firms that offer the most value, and there has been a major demand for this service. We look forward to the prospect of further data and document integration with the Equator platform in the future.”

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified SOC 2 Type II Compliant company, a 6-year member of the prominent Inc. 5000, and currently, processes more than 8 million transactions per month.

2016 Customer Survey Results

The results are in from 2016!

Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect. The goal of the survey is to utilize feedback from our customers to fuel growth and transformation where it is most needed in our company.

This year, we presented the results of the 2016 Customer Survey at our Client Conference in January of 2017, and we’re excited to publish them for all to see.

We asked each customer to rate their NetDirector Integration Analyst, our Technical Support team, and to provide feedback on the quality of service they have received over the last year. We are pleased to report NetDirector scored a 4.8 out of 5 on Overall Satisfaction, with a 100% Satisfaction rate among existing clients!

Customer Survey Meter_2015 V2 600x380

Overall Customer Service Experience Ranked 4.8 out of 5 for 2016.

The survey questions included:

  1. How long have you been a NetDirector customer?
  2. How many times have you interacted with your Integration Analyst in the last 12 months?
  3. Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  4. Please rate our Technical Support based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  5. How would you rate your overall experience with NetDirector?
  6. Please share any comments or feedback with us.

 

We also had some great comments submitted about our team we’d love to share with you!

Always a pleasure to work with the staff at NetDirector. Very knowledgable and responsive to business needs, and will offer solutions.
Paul is an excellent analyst. We could not be happier with his performance.
In regard to service, I don’t think you could find anyone better than Melissa. She’s been instrumental in our success with using NetDirector.
NetDirector is always very responsive and knowledgeable.
We are very pleased with the level of service. Nicoles is very responsive and great to work with.

Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.

New Transaction Type: Invoice Status Request/Response

Transaction Spotlight: Fees and Costs Request

Additional Events for a Variety of Servicers

NetDirector makes Inc. 5000 for 6th Consecutive Year

TAMPA, Fla., Aug. 23, 2016 /PRNewswire/ — NetDirector, a leading cloud-based integration and data exchange provider, has been named as a member of the prestigious Inc. 5000 list for the 6th consecutive year, a recipient of the GrowFL “Companies to Watch” award, and a member of the Gulf Coast 500 by Business Observer FL.

Companies like NetDirector that are included on the Inc. 5000 list are among the top companies in the nation, having demonstrated the highest growth in revenue over the last three years. The companies with the highest percentage growth and who meet the other qualifications are then published by Inc. as the Inc. 5000. It is an honor for NetDirector to be included in this list for the 6th consecutive year. With only 4.6 percent of the companies on this year’s list making it on for six consecutive years, it is a very rare accomplishment. NetDirector intends to continue the trend in the coming years with their expansion of integration offerings in the healthcare market.

Florida Companies to WatchSM chooses the 50 companies statewide that are expected to see significant growth over the next several years. NetDirector was among more than 500 nominees for Florida Companies to WatchSM, which is a statewide program managed by economic development group GrowFL, in association with the Edward Lowe Foundation. This is the first year NetDirector has been named as one of the Florida Companies to WatchSM.

The Gulf Coast 500, published by Business Observer FL, is awarded to the Top 500 ranked companies in nine counties along the gulf coast, as decided by total revenue. NetDirector earned a spot in the Gulf Coast 500 for the fourth consecutive year thanks to their steadily increasing client base and revenue.

By linking disparate systems with “plug-and-play” style connectivity, NetDirector eases the operations of companies in the mortgage banking and healthcare industries by allowing data to flow seamlessly from one party to another. Maintaining security and data integrity has been another key focus of NetDirector from the beginning. GrowFL, Business Observer FL, and Inc. recognize the importance of these key factors in today’s evolving mortgage and healthcare technology environments.

“To be included on these lists and receive these awards really tells us that we’re doing things right,” said NetDirector CEO Harry Beisswenger. “NetDirector is committed to the success of a variety of organizations in healthcare and mortgage banking, and we know the secret to that lies with seamless integration workflow.  We owe all of our achievements to the NetDirector team, our customers, and our strategic partners/vendors.”

For more information on connecting to NetDirector’s ecosystem contact us at 813-749-7131 or info@netdirector.biz to explore how NetDirector fits in your organization.

Black Knight V3 Update February 2016

What does my firm need to know about Black Knight V3?

Upgrades are always intimidating – even updating the software on a smart phone can sometimes bring major issues – but this isn’t the case with NetDirector and Black Knight.

We’re here and ready for you to upgrade to V3 – if you’re currently handling the integration yourself, you can let us take over as the integration specialists to save yourself the development and maintenance time.

As for changes, a major upgrade has been made to the retrieval of referrals.   Where there was formerly a queue, there are now separate web services to obtain loan, referral and step description information.  In addition to this, it is the responsibility of the integrator to identify what is new to what has already been received.  There are also additional fields available in V3 for referrals, such as Client Region Code.

Standard Event integration has also received an upgrade – There are now 4 separate web services calls (step completion/DDF/Comments/Vendor Reference update) compared to the 1 in V2.  However, if you are currently integrated with NetDirector in V2 for standard event, you do not need to change anything.

Previous deficiencies in V3 have been addressed by Black Knight as the SSN functionality (able to receive the last 4 of SSN) and Document Upload limits match what is in V2.

The deadline to submit the migration forms to Black Knight was 12/31/15 – if your migration form was not submitted prior to this date, contact your Integration Analyst at NetDirector or your Black Knight representative for pricing on the upgrade.

  • V3 Functions
    • Referrals and Workload – LIVE!
    • Documents (upload/download) – LIVE!
    • Doc Request available in V3 in November 2016 Standard Events (basic) – LIVE!
    • Launch Process/Add Hold/Fees & Costs/All other transactions – LIVE!
    • Standard Events (DDF’s) – LIVE!

If you have any questions, please feel free to contact us online or reach out to your Integration Specialist for more help.

Military and PACER Search New Features

 NetDirector Enhances their Military and PACER Search Verification Servies

The current Military Search service allows customers to stay in compliance with the Servicemembers Civil Relief Act (SCRA), which requires that foreclosure attorneys/trustees and mortgage loan servicers check whether borrowers are active duty military members. NetDirector’s Military Search allows customers to initiate real-time searches to check active duty status without leaving their case management systems (CMS), alleviating keystroke errors and reducing timelines. The Military Search can be run with the borrowers social security number (SSN) or Date of Birth (DOB), and the SSN can be auto redacted from the search results.  Additionally, customers can search for missing SSN’s and even upload search results directly to a Default Vendor System.

The PACER bankruptcy searches both regional and national databases. This round trip transaction allows customers to search the PACER Case Locator site for new bankruptcy filings or for updates on existing cases. The search result PDF displays any current or prior case filings.   Both the search result and the docket PDF’s contain active hyperlinks allowing you one-click access directly to that case or docket entry on the PACER site.  This allows clients to choose which documents they wish to download, avoid unnecessary costs and increase productivity by eliminating the need to manually search for cases each time.

Military Search Verification Services | Data Exchange | Business Process AutomationMilitary Search Enhancements – New SSN Display Options

NetDirector’s first improvement came about because of a change in loan servicing requirements. Customers can now choose how the SSN is displayed on either the Military or PACER Search results page.  Customers have 3 choices, “N” to display the full SSN, “Y” to display only the last 4 digits of the SSN and “E” to redact the entire SSN. No matter which servicer our attorney customers are working with, we have an option that will meet their requirements.

NetDirector_Bankruptcy_transparent1-300x298PACER Search Enhancements – Search Docket Updates by Date Range

Another new feature that was developed for the PACER Search is the ability for customers who are doing active bankruptcy searches to be able to search for updates to the docket by date range. This was a client requested enhancement, to eliminate receipt of duplicate information and helped to lower their PACER fees by limiting the number of pages being returned.

The final new development is for PACER searches. Customers now have the ability to search for open cases should the most recent case be closed.  Previously, when a firm performed a PACER search, the response and docket returned would be the most recent case whether it was closed or open. This function is beneficial when a bankruptcy is filed by mistake and the case is closed.

For more information on our Military Search or PACER Search services and to schedule a free demo, please fill out our contact us form or call Gretchen Borer, National Account Manager, directly at 813.343.0971.

2015 Customer Service Survey Results

The Results are In!

Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect.

We asked each customer to rate their NetDirector Integration Analyst and to provide feedback on the quality of service they have received over the last year. We continue to improve year-over-year;  2013 we received 4.3 out of 5 and 2014 we received an overall rating of 4.65 out of 5. We are happy to report this year we received a 4.9 out of 5!

Customer Survey Meter_2015 V2 600x380

Overall Customer Service Experience Ranked 4.9 out of 5

The survey questions included:

  1. How long have you been a NetDirector customer?
  2. How many times have you interacted with your Integration Analyst in the last 12 months?
  3. Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  4. How would you rate your overall experience with NetDirector?
  5. Please share any comments or feedback with us.

Survey 2015_How would you rate your overall experience with NetDirector

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We also had some great comments submitted about our team we’d love to share with you!

I cant’ think of any at this point. Let me just say that Melissa is professional, knowledgeable, and friendly. I can’t imagine a better person to work with.
Karen is what I expect and her service is outstanding!! Do not see much of that anymore. I have been dealing with support for over 45 years.
Integration is always a rinse and repeat and can be very taxing, our Analyst has shown great patience and stuck with us until we were happy! Life is good thanks to Mike Perfeito!
I love Netdirector.
Melissa is very good. Pleasure to work with.
Was glad we had a direct contact with Netdirector and that he was easy to get a hold of and willing and able to help.
As always, the knowledge and experience has always made any integration easy and smooth.
Karen has been wonderful to work with! We really appreciate all she does to help make sure our integrations function properly! Thanks!
It is a pleasure working with Karen she is extremely knowledgeable with the product and is always willing to assist
Melissa is GREAT !!!!!!!!!!!!!!!!!!!!!! Caseaware is so much better with ND !
Paul is a great contact for our firm! He is always helpful and is very patient.
I appreciate all of the help that Paul and Karen W provide to me on all kinds of issues, some of which are actually on our side of things but they are always willing to help me out.
You guys have been great to work with and Melissa has always been knowledgeable, professional, and timely with all of our requests (and we have a lot).
Melissa is Awesome!!

Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.