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NetDirector Continues to Provide Best in Class Automation to Improve Compliance in Default Servicing Firms

TAMPA, Fla.Oct. 5, 2017 /PRNewswire/ — NetDirector, a cloud-based data exchange and integration platform, provides several data/document automation options for default servicing firms to promote increased compliance throughout the industry. Additionally, NetDirector has maintained and standardized the SOC 2 Type II security procedures in-house to ensure compliance at all points in the flow of data.

With the ever-changing atmosphere of the default servicing industry, it is important for firms to maintain the quality and compliance of the work they do while focusing on efficiency and their bottom line. Among the services available to improve compliance through automation are:

SCRA Military Search

The Service members Civil Relief Act (SCRA) requires foreclosure attorneys/trustees check whether borrowers are active duty military members. NetDirector’s Military Search interface streamlines this process and allows subscribers to check active duty status without leaving their case management systems (CMS), alleviating data keying errors and improving timelines.

Firms are required to perform this search on a regular basis to maintain compliance – the most common solution is simply to dedicate employee hours to performing the searches and logging the information. This is an expensive and inefficient solution, that only mitigates the compliance risks to a certain degree – the human element of this solution leaves room for compliance errors that foreclosure firms simply cannot afford.

“NetDirector has allowed us to focus on our core competencies by managing our data & document integration needs. Our firms are seeing the benefits of eliminating data entry and manual business processes for military search, document uploads, and milestone events,” said Ron Llewellyn, Associate Director of Application Services at Barrett Daffin Frappier Turner & Engel L.L.P.

Additionally, the NetDirector automated military search is fully compatible with the recent DoD website enhancements – many firms are already utilizing NetDirector to solve the challenges of integrating with the new website without increasing dedicated labor and resources to an ongoing concern. For more detailed information on PACER automation, click here to visit our website.

PACER Bankruptcy Search

The Federal court has several bankruptcy court district and divisions upon which bankruptcy dockets are available for verifying bankruptcy filings. NetDirector’s Bankruptcy PACER integration suite alleviates the manual need to log in to multiple court sites (both National and Regional) and/or manually search for the bankruptcy filing -thereby reducing timelines.

The round-trip data interface allows NetDirector subscribers to send requests to the PACER Case Locator site to search for current and prior bankruptcy filings. The automated response can include information on cases filed in other districts/divisions and links to current and prior case dockets and documents. More importantly, returned searches and dockets have live hyperlinks within the PDF documents – saving time by eliminating the need to re-key search information and providing a direct link to cases and docket information for future retrievals. This directly increases a firm’s compliance while automating and simplifying the amount of work required for this mandatory step in the foreclosure process.  For more detailed information on PACER automation, click here to visit our website.

“NetDirector has played a key role in increasing system and workflow efficiency across multiple departments,” said a representative of Rubin Lublin, LLC. “With the processes and checks they have in place we can feel assured that the integration is working and accurate. I have worked in the foreclosure industry over 17 years, and NetDirector is by far the best thing to come along for firms in the past decade.”

Industry Leading Security Standards for Compliance

The SOC 2, or Service Organization Controls 2, is an examination under AICPA standards designed for technology service companies to demonstrate controls around data security and processing integrity. The SOC 2 reports are intended to meet the needs of a broad range of users that need to understand internal controls at a service organization as it relates to security, availability, process integrity, confidentiality and privacy. The Type II report is a report on management’s description of a service organization’s system and the suitability of the design and operating effectiveness of controls.

“NetDirector displayed the necessary controls in their SOC 2 Type II attestation report,” said Scott Price of A-LIGN, the company that performed the SOC 2 analysis. “Their security and management teams were great to work with throughout the process. There is a strong attention to detail in the organization.”

In addition to the in-house attestations, the data centers utilized by NetDirector through Peak10 maintain the same security standards or higher in all aspects of their company. Many technology companies have recently been brought to light as claiming true “compliance” in their organization, when they really mean that their data center has gone through the rigorous examination. At NetDirector, the belief is in transparency and clear communication regarding security so that the boost in compliance and efficiency is ultimately passed along to the firms and servicers participating in the integration network.

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified SOC 2 Type II and HIPAA Compliant company, a 6-year member of the prominent Inc. 5000, and currently, processes more than 9 million transactions per month.

NetDirector Launches Powerful Integration with Equator® for Orders and Deliverables

Tampa, FL – May 9, 2017 – NetDirector, a cloud-based data exchange and integration platform, has spent several months working alongside Equator, the leading provider of default software solutions for servicers, real estate agents, vendors and other mortgage and real estate industry professionals. The work has yielded a powerful zero-footprint integration option for default servicing firms utilizing Equator.

Equator’s infrastructure software as a service (iSaaS) solutions include EQ Workstation®, EQ Marketplace®, Midsource™ and EQAgent®/EQVendor® portals, which can be used a la carte or as an end-to-end solution. Equator’s REO, short sale and loss mitigation modules processed over $21 billion in transactions in 2015, and have processed more than $315 billion in transactions since its inception. Currently, 4 of the top 5 U.S servicers and the largest holder of real estate are on the Equator platform. With such a high volume of mortgage banking transactions taking place with Equator, it was an easy next step for NetDirector to develop the one-to-many style integration that has fueled their integration platform-as-a-service (iPaaS) business model tailored to the Equator platform.

“NetDirector has worked very closely with us to not only develop, but to thoroughly test this powerful integration suite for default servicing attorneys,” said James N. Vinci, Chief Technology Officer of the Equator business. “We’re excited to collaborate with them, and we believe this collaboration will generate serious efficiency for attorney firms utilizing Equator.”

The initial integration launch includes “Orders” and “Deliverables”, which resemble the referrals and events that are utilized by other industry standard software interfaces in the default servicing sphere. The “Deliverables” also allow for certain documents to be uploaded and other transactions and processes are on the table for future development. Automating these transactions through a cloud-based integration platform provides increases to efficiency through reduced data entry and automated processes. It also significantly reduces the labor stresses of developing and maintaining the integration internally at the attorney’s cost.

“Our ecosystem continues to expand with yet another powerhouse in the industry as we welcome Equator as a new participant,” said Harry Beisswenger, NetDirector CEO. “Our goal is to provide the integrations to default servicing firms that offer the most value, and there has been a major demand for this service. We look forward to the prospect of further data and document integration with the Equator platform in the future.”

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified SOC 2 Type II Compliant company, a 6-year member of the prominent Inc. 5000, and currently, processes more than 8 million transactions per month.

2016 Customer Survey Results

The results are in from 2016!

Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect. The goal of the survey is to utilize feedback from our customers to fuel growth and transformation where it is most needed in our company.

This year, we presented the results of the 2016 Customer Survey at our Client Conference in January of 2017, and we’re excited to publish them for all to see.

We asked each customer to rate their NetDirector Integration Analyst, our Technical Support team, and to provide feedback on the quality of service they have received over the last year. We are pleased to report NetDirector scored a 4.8 out of 5 on Overall Satisfaction, with a 100% Satisfaction rate among existing clients!

Customer Survey Meter_2015 V2 600x380

Overall Customer Service Experience Ranked 4.8 out of 5 for 2016.

The survey questions included:

  1. How long have you been a NetDirector customer?
  2. How many times have you interacted with your Integration Analyst in the last 12 months?
  3. Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  4. Please rate our Technical Support based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  5. How would you rate your overall experience with NetDirector?
  6. Please share any comments or feedback with us.

 

We also had some great comments submitted about our team we’d love to share with you!

Always a pleasure to work with the staff at NetDirector. Very knowledgable and responsive to business needs, and will offer solutions.
Paul is an excellent analyst. We could not be happier with his performance.
In regard to service, I don’t think you could find anyone better than Melissa. She’s been instrumental in our success with using NetDirector.
NetDirector is always very responsive and knowledgeable.
We are very pleased with the level of service. Nicoles is very responsive and great to work with.

Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.

New Transaction Type: Invoice Status Request/Response

Transaction Spotlight: Fees and Costs Request

Additional Events for a Variety of Servicers

NetExtract – DeedExtract Spotlight/Updates

NetDirector_NetExtract_Transparent1Learn More about NetExtract Services

NetExtract is a service provided by NetDirector which processes various incoming documents to extract predefined data. The basic service under NetExtract is to extract the legal description from a deed or mortgage. The data is then provided back to the submitter in an XML document which allows for an easy import into your case management system.

We’ve also made some recent improvements to our Referral Extraction – this is a process that extracts and manipulates referral data from the Bank of America MFR spreadsheets.   We have found several of our clients looking for ways to incorporate this data seamlessly into their processing and now NetDirector’s NetExtract Suite has a way to do that.

Additionally, we offer a service called DeedExtract which includes additional fields from the deed/mortgage as well as the legal description.   Fields of a document that can be scanned and included via DeedExtract include, but are not limited to:

  • County
  • Borrower Names
  • Original Lender
  • Loan Date
  • Deed Book, Page
  • Original Amount
  • Property Address
  • Rank, Trustee, Recorded Date, Parcel ID, MIN
  • and many more…

The NetExtract services have a same-day response time if submitted before 3 PM EST.   All of these services utilize OCR technology to extract information from the mortgage documents or the deed, including handwritten information! This requires no additional hardware or software on the firm’s part.  In addition, NetExtract and Deed Extract include a human audit on 100% of data generated.

Take a look at some featured examples and screenshots below:

Invoice Integration 1

This is the scan of the original document we used for our example.

Invoice Integration 2

Here is a quick look at some of the field information pulled from the scanned document via OCR – you can see the fields have been labeled and tied to data labels.

Invoice Integration 3

An example of the long-form text typically included in a deed, like the legal description of the property.

For more information  and to schedule a free demo, please fill out our contact us form or call your integration analyst.

 

 

PACER Search Enhancements

Bankruptcy PACER Search Update

There have been some recent updates to the NetDirector PACER Search!

Enhancements to the basic docket extraction include:

  • Court and case information now retrievable
  • Party information such as Debtor, Attorney, or Trustee is now retrievable
  • You can now retrieve key milestone information such as discharge, dismissal, and 341 meeting dates
  • There is NO additional charge for these new data retrievals
pacer 1

An example of the XML return when retrieving Party information.

Phase 2 planned enhancements will involve additional retrievals, such as bankruptcy schedules and bankruptcy plans. Keep an eye out for more updates on our PACER search in the near future.

NetDirector is also currently seeking clients to beta test available and future PACER enhancements. If you are interested, reach out to your Integration Analyst and they can provide more information on our beta test program for current clients.

pacer 2

An example of the XML return when retrieving Court Case information.

For more information or to schedule a free demo, please fill out our contact us form or call your integration analyst.

SCRA Enhancements

Military Search Update

We have recently added a new transaction to our SCRA services, called the Military Search Plus.

This new transaction brings new functionality to the suite – users can now perform a military search on multiple parties simultaneously. The multiple-party search adds repeatable Party information and gives the option to consolidate the returned results into a single PDF document.

The response to the request also contains the number of searches and SSN lookups performed, saving the time and effort of generating multiple individual searches and condensing the results after the fact.

SCRA 2

An example of a High Level response.

Pricing will remain the same for the traditional Military Search transactions.

Future enhancement plans include enabling a search to include name permutations (AKA, KA, etc.). We welcome suggestions for additional upgrades to the functionality of the SCRA services.

To make suggestions, request more information, or to schedule a free demo, please fill out our contact us form or call your integration analyst.

Ocwen Equator Transition

equatorOcwen logoTransition from Ocwen to Equator Update

We have new updates regarding the transition from Ocwen to Equator.

The cut-over has been enabled for the bankruptcy referrals, and we can currently send 95% of the data elements from the Equator site.  If your firm wishes to receive these referrals please contact us.

We have heard that the cut-over date regarding foreclosure referrals is scheduled for March 3rd. Once this transition is made a testing period will be needed to ensure the service is 100% accurate with the production site.

REALRemit™ has not changed, but we are awaiting any announcements regarding the transition.

Document uploads are currently still on ResWare and do not have a cut-over date announced at this time.

NetDirector will continue to monitor the status of any changes and updates regarding this transition. In addition, we will build any integration to the data interface as part of this transition. We are committed to making this transition smooth for our current clients, and we look forward to working with you.

The Fannie Mae Eviction, Title, and Closing Orders are also available for testing.

If you have any questions regarding the transition, please fill out our contact us form or contact your Integration Analyst today.