2015 Customer Service Survey Results
- Posted by NetDirector
- On September 3, 2015
- business process automation, compliance, core values, corevalues, customer service, default servicing, mortgage banking
The Results are In!
Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect.
We asked each customer to rate their NetDirector Integration Analyst and to provide feedback on the quality of service they have received over the last year. We continue to improve year-over-year; 2013 we received 4.3 out of 5 and 2014 we received an overall rating of 4.65 out of 5. We are happy to report this year we received a 4.9 out of 5!
Overall Customer Service Experience Ranked 4.9 out of 5
The survey questions included:
- How long have you been a NetDirector customer?
- How many times have you interacted with your Integration Analyst in the last 12 months?
- Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
- How would you rate your overall experience with NetDirector?
- Please share any comments or feedback with us.
We also had some great comments submitted about our team we’d love to share with you!
| I cant’ think of any at this point. Let me just say that Melissa is professional, knowledgeable, and friendly. I can’t imagine a better person to work with. |
| Karen is what I expect and her service is outstanding!! Do not see much of that anymore. I have been dealing with support for over 45 years. |
| Integration is always a rinse and repeat and can be very taxing, our Analyst has shown great patience and stuck with us until we were happy! Life is good thanks to Mike Perfeito! |
| I love Netdirector. |
| Melissa is very good. Pleasure to work with. |
| Was glad we had a direct contact with Netdirector and that he was easy to get a hold of and willing and able to help. |
| As always, the knowledge and experience has always made any integration easy and smooth. |
| Karen has been wonderful to work with! We really appreciate all she does to help make sure our integrations function properly! Thanks! |
| It is a pleasure working with Karen she is extremely knowledgeable with the product and is always willing to assist |
| Melissa is GREAT !!!!!!!!!!!!!!!!!!!!!! Caseaware is so much better with ND ! |
| Paul is a great contact for our firm! He is always helpful and is very patient. |
| I appreciate all of the help that Paul and Karen W provide to me on all kinds of issues, some of which are actually on our side of things but they are always willing to help me out. |
| You guys have been great to work with and Melissa has always been knowledgeable, professional, and timely with all of our requests (and we have a lot). |
| Melissa is Awesome!! |
Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.