Healthcare Data Risk Still Top-of-Mind in 2018

Data breaches remain an urgent daily concern for healthcare providers and their business partners. In August 2018 alone, the U.S. Department of Health and Human Services posted to its breach portal 18 separate incidents that exposed unsecured protected health information (PHI) affecting at least 500 individuals.

As outlined in the timeline below, during just the past three months, six distinct entities reported PHI breaches affecting more than 100,000 individuals.

A separate analysis, presented by the cybersecurity firm Protenus, found over 3 million patient records compromised in 142 healthcare incidents during the second quarter of 2018. Reported hacking events rose 73 percent compared to 2018’s first quarter, according to Protenus, with attacks spanning healthcare entities in 38 states.

Aside from workforce education regarding phishing attacks, hospitals and health systems should consider countermeasures to safeguard PHI, say digital security experts. Actions may include deployment of intrusion-prevention software or hyperlink analyzers. Additionally, in the event of a successful exploit, network management technology may help maintain perimeter controls and limit the operational impact.

Further, technology such as NetDirector’s HealthData Exchange, used by provider organizations and their informational trading partners, preserves data integrity from the top-down. The HealthData Exchange platform incorporates inherent security protection through HIPAA and SOC 2 certifications, thereby removing the provider’s data risk as part of the technology-integration solution on the front end.

For more information on HealthData Exchange, please contact us or request a free demo.

NetDirector Enables Next-Generation Integration with Black Knight’s LoanSphere Bankruptcy and LoanSphere Foreclosure Solutions

Tampa, FL – February 6, 2018 – NetDirector, a cloud-based data exchange and integration platform, has introduced for users a new group of transactions that integrate with LoanSphere Bankruptcy and LoanSphere Foreclosure technology solutions from Black Knight, Inc. (NYSE:BKI), a leading provider of integrated software, data and analytics to the mortgage and real estate industries. The latest available transactions will help users reduce the time they spend on manual searches, as well as streamline the overall workload of default servicing firms.

The primary function of the new transactions is Referral Status Change Updates. The status change update for referrals has previously been available in the NetDirector integration suite, however, this new functionality adds status change updates for issues, holds, and reprojections. With this new external workflow, firms can be notified automatically when issues arise on referrals from the servicer, or when a referral is placed on hold (or taken off hold) by the servicer. Additionally, reprojections for files can be automatically updated.

This new capability completes an extensive suite of offerings specifically for Black Knight’s LoanSphere Data Integration Services (DIS) version 3 users. DIS is a web-based integration tool that enables third-party applications and case management systems to interface directly with Black Knight’s default technologies, including LoanSphere Bankruptcy and LoanSphere Foreclosure. Firms will experience a less labor-intensive process and far fewer manual searches to understand the status of important files throughout the default lifecycle. As the conditions of the foreclosure market continue to dictate a higher degree of efficiency among firms, it is more critical than ever to utilize technology to automate certain manual processes so employees can be utilized at their full potential for more complex tasks.

“Firms taking advantage of this new functionality can be made aware automatically when an issue or hold is rejected, or a reprojection is denied,” said Darren Meiggs, VP of Operations at NetDirector. “This allows them to focus on the files that need their timeliest attention, without the labor-intensive process of manually identifying these files.”

Firms utilizing the Referral Status Change Updates can also be made aware automatically when a file is closed by the servicer and is ready to begin the billing process. This helps firms improve the efficiency and accuracy of their billing process, ensuring that they receive payment as quickly as possible.

Other transactions that NetDirector has recently made available for Black Knight’s default applications include Attorney Workload Request/Response, Referral Request/Response, Document Requests, Reflag Referral Requests, and Open Referral Request. The suite of transactions available for integration to LoanSphere Bankruptcy and LoanSphere Foreclosure users continues to expand and is based largely on active feedback and requests from current users.

This new wave of enhancements for Black Knight’s default applications and NetDirector’s integration suite has driven integration for LoanSphere Bankruptcy and LoanSphere Foreclosure users to the next level. The transactions create a higher level of specificity and control while enhancing the user experience on all sides and maintaining the level of security and consistency that firms have come to expect in a technology partner.

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified SOC 2 type II and HIPAA Compliant company, a 6-year member of the prominent Inc. 5000, and currently processes more than 9 million transactions per month.

Healthcare Technology that Providers Can’t Live Without

Healthcare Technology and ConnectivityA futuristic view of healthcare encourages creative approaches to distributing care while cutting costs. One might imagine, for example, “bedless” hospitals or virtual care centers, according to PwC’s Health Research Institute.

But, here and now, provider organizations have more basic technological needs in pursuit of better care for their patients. Let’s take a look at several zones of emerging activity aimed squarely at making a near-term impact.

Big data/analytics

Data analytics emerged as the hottest healthcare IT topic among HIMSS16 conference attendees surveyed by Stoltenberg Consulting in early March. Nearly one-third of respondents said correlating data from diverse and dissimilar sources is their most daunting challenge. Thirty-seven (37) percent of attendees reported having data analytics programs “well underway,” but acknowledged a lack of resources to complete requested initiatives. Similarly, 36 percent said they need assistance to further develop early-stage analytics projects.

Hospitals and Health Networks reports that predictive analytics systems are being used to identify patients at high risk for hospital readmission; shorten hospital stays after specific operations, such as joint replacement; and schedule staffing resources while keeping overtime to a minimum.

Care coordination

Nearly 86 percent of healthcare executives surveyed last month by consulting firm Digital Collaboration Services (DCS) said coordinated care improvement efforts are important to their organization’s 2016 goals. Projects planned for this year include: improving transitions of care with patients and their families; reducing hospital readmission rates; improving patient experience measures; enhancing transitions of care between facilities; coordinating care across post-acute facilities; implementing chronic care management strategies; and refining medication adherence initiatives.

Most surveyed executives, about 55 percent, roll out care coordination improvement projects with existing resources, and another 27 percent spread budget allocations across multiple departments for such projects. However, only about 13 percent have a dedicated budget for care coordination activities, according to DCS.

A new report issued in late April by the Workgroup for Electronic Data Interchange and the Louis W. Sullivan Institute for Healthcare Innovation acknowledged that addressing gaps in care is a “critical issue for stakeholders” and will become increasingly important as value-based care efforts mature. Still needed are standardized quality measures and methodologies for actionable information exchange among providers, payers and patients, the report said.

Application programming interfaces (APIs)

“This year has seen a surge of enthusiasm and support for APIs specifically around facilitating access to EMR systems,” according to Chris Bradley, CEO and co-founder of technology developer Mana Health.

Bradley predicts APIs becoming more readily available to help access and handle data previously isolated in EMRs. He expects “a surge in the number, scope and ambition of healthcare applications, and with it, hopefully, an equally drastic improvement in quality of care.”

The HL7 data exchange standard known as FHIR holds promise as one means of using APIs to make clinical workflows more intuitive and actionable for providers while helping consumers aggregate health information.

Cloud services

More than 80 percent of senior IT executives working for hospital-based organizations reported current use of cloud services in a mid-2014 survey conducted by HIMSS Analytics. Respondents most commonly defined cloud services in terms of application hosting, disaster recovery/backup and primary data storage. Only 6 percent of the surveyed executives said their organization had no plans to use cloud services in the future.

From its established base, cloud services technology will grow 16.5 percent across industries during 2016, according to IT advisory firm Gartner. Cloud system infrastructure services “continues to be the strongest growing segment as enterprises move away from data center build-outs and move their infrastructure needs to the public cloud,” noted Sid Nag, research director at Gartner.

Tying together the trendlines

As healthcare organizations move forward in these essential areas, technology companies like NetDirector stand ready to assist. Note that NetDirector’s HealthData Exchange integration solution enables the movement of clinical and financial data among disparate systems while adhering to HIPAA security and HL7 compliance standards.

Whether designing a big data project from multiple sources, closing gaps in care delivery and communication, or assimilating APIs and EMR systems, HealthData Exchange manages integrations within a network of formerly separate healthcare systems. And it does so through the cloud, with a zero-footprint solution — no need for hardware or software on premises.

For more information, contact NetDirector or request a free demo.

NetDirector Ranked No. 25 on the Managed IT Service Providers List in Tampa Bay

Tampa Bay Business Journal NetDirector has made Tampa Bay Business Journal’s (TBBJ) Managed IT Service Provider list, coming in at No. 25 out of 45. The TBBJ ranked Tampa Bay area managed IT services companies by the number of employees. NetDirector had 19 employees at the time the list was put together and now has 22, and steadily growing.

Tampa Bay Business Journal create the Book of Lists each year, which provides listings of hundreds of the hottest area Tampa Bay Business Journal Listscompanies in their fields, by ranking. The names of key decision makers, along with their titles and complete contact information are included which makes it a great business prospecting tool.

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless interoperability between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach can be re-used in any industry where trading partners need to collaborate and exchange data in a seamless bi-directional, real-time manner. NetDirector currently processes more than 7 million transactions per month.

ERecording is now Supported by More than Half of the Country’s County Recorders

eRecordingOver the past several years, 68% of the nation’s recording jurisdictions have enabled eRecording to improve their workflows, which allows for a more efficient processes and reduces the time it takes to process mortgage banking documents.

Adoption of eRecording has been better than some perceive and is expected to see even more adoption now that the Consumer Financial Protection Bureau is pushing e-closings in response to the pending new disclosure regulations. ERecording helps ensure documents are recorded efficiently and without delay, which also helps local title companies address ALTA’s best practice guidelines that call for timely recording of documents and tracking document rejections and re-submissions.

So what does this mean for you?

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NetDirector Makes the HW Fast 50’s Inaugural List

HW Fast 50 2014HousingWire just announced their inaugural HW Fast 50 list, a list that ranks the 50 fastest-growing companies focused on the residential mortgage lending, servicing, investments and/or real estate sectors. NetDirector is proud to be ranked No. 36 alongside some of the biggest players in the residential real estate market from across the country such as Ocwen Financial, Zillow, Nationstar Mortgage, Wingspan Portfolio Holdings, Altisource Portfolio Solutions, and many more.

“To be honored on a list among such successful and well-known companies is incredible,” commented Harry Beisswenger, NetDirector’s CEO. “Our hard work and dedication to the mortgage banking industry has paid off over the last 10 years and we are excited to see what the next ten years have in store for us as we expand into Field Services and Mortgage Servicing sectors.”

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NetDirector’s Solution to the Healthcare Industry’s Lack of Interoperability

HealthData ExchangeThere have been many cases made as of late about the lack of interoperability between healthcare providers and their EMR software and HIE’s. The difficulties healthcare providers have trying to manage their patients’ records across these systems is costly to their bottom line and can be detrimental to the security of their patients’ records.

Here are two recent articles about the need for interoperability in the Healthcare Industry:

Integrated care needs comprehensive exchange by Charlotte Hovet, MD, physician executive and clinical informatics specialist at Dell Healthcare Services – “Until EMR software becomes interoperable and patient-focused, a powerful integration engine and an HIE capable of creating a unified patient record can bridge the gap and help healthcare organizations deliver better outcomes at lower cost.” Read more

Data and Document Exchange Solution for the Mortgage Banking – Field Services Industry

NetDirector’s data and document exchange automation for Field Services is the industry solution to the ongoing profitability struggle being played out within every regional preservation company throughout the country. With combined executive operating   experience leading both a national contracting firm followed by CEO of a multi-state regional preservation company, I learned first-hand the immense difficulty in modeling an efficient and compliant back-office processing unit. I learned that in order to maintain timeline compliance and train staff members that were subject matter experts in both the preservation business as well as for their assigned client system(s), the bloat that is created within the operations department is grossly unsustainable. Since joining NetDirector, I have had many conversations with regional preservation executives and EVERY discussion has confirmed this remains the case in today’s market and represents enormous risk to the regional firms, their national contracting clients, and to the mortgage servicing arena itself.

Combine those facts with the reality that compliance standards, along with the associated costs, are only going to continue to increase as the mortgage banks/non-bank’s compliance standards continue to evolve due to the pressures of the increased scrutiny by the CFPB, FHFA, and other industry regulators.

Property Preservation Automation

Property Preservation Automation

Property Inspection

Property Inspection

HUD P260

HUD P260









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How to Optimize Your NetDirector Integration with Black Knight Financial Services’ Process Management Technology

Before we get into how to optimize processes through NetDirector’ integration with Black Knight’s Process Management application, let’s go over some basics.

Who is Black Knight?

Black Knight Financial SeBlackKnight_logorvices (Black Knight), formerly Lender Processing Services, is a national technology and service provider that offers a full suite of products and services that enables its clients to streamline the various originations, servicing and default processes. Their most widely used solution for streamlining the default process is Process Management™. This Web-based, workflow solution allows servicers to configure the default process not only with their requirements, but state and investor requirements as well. Another common default tool is Data Integration Services or DIS. All system integrations that feed data into Process Management flow through DIS. Read more

NetDirector Certification Now Available

NetDirector Data Integration CertificationNetDirector, in conjunction with Firm Solutions, is now offering a Certification Program for all NetDirector attorney clients, their administrative and IT staff as well as any 3rd party IT partners. The interactive program will have attendees utilizing the cloud-based data and document exchange Web App more efficiently and automating more processes in no time.

NetDirector’s Certification Program is broken down into two sections; first, Business Process Automation Best Practices and second, Technical Best Practices. Technical staff and IT partners should register for both sections. Other, non-technical or administrative staff, could register for just the Business Process Automation Best Practices section, unless they would like to learn more about the technical implementation and management of the cloud-based Web Application.

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