Mortgage Banking Support Analyst

Details about the Position

Mortgage Banking Support Analyst

Details about the Position

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CORPORATE OVERVIEW

NetDirector is an innovative technology company that provides services in high growth industries, such as – Healthcare and Mortgage Banking.  We offer a cost-effective centralized data exchange that enables our participants/clients the flexibility to connect, transmit, transform, and route data from disparate systems.

JOB SUMMARY

We are looking for a sharp, team oriented, and highly motivated individual with 3 to 4 years’ experience in building/supporting mortgage banking data exchange interfaces.  The ideal candidate will provide external client support during implementation, system monitoring, problem analysis and resolution, technical assistance, and training for new accounts.  This individual will manage client accounts for follow-up and progress at all stages of the customer lifecycle performing tasks and resolving problems.

In addition to competency qualifications, NetDirector’s core values are at the heart of every hiring decision – Collaboration, Respect, Innovation, Service-Orientedness, and Positive Attitude are what make the NetDirector team CRISP every single day. The culture at NetDirector has evolved from those core values to be an empowering environment where team members can grown, learn, and succeed alongside the company. This focus on fulfillment, support and inclusion for team members has led to not only highly engaged employees, but a stronger company, more powerful service offerings, and outstanding customer satisfaction.

Excellent verbal and written communication skills are a must.

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DUTIES AND RESPONSIBILITIES

  • Responsible for monitoring integrated clients on various management systems and through customer web application.
  • Use NetDirector interface engine/data exchange to translate, transform, and deliver transactions over various transmission methods (web service, SFTP, https, etc).
  • Managing resolution of production technical issues for a distinct set of clients. Clients are system administrators and technical personnel who provide mission critical services via NetDirector to their organizations.
  • Prioritizing numerous issues of varying severity, and effectively manages the resolution of all issues within accepted service levels.
  • Assist in maintaining customer facing technical documents.
  • Performs basic problem solving and assistance on software applications and hardware systems for vendors and clients.
  • Performs routine software monitoring and maintenance and assists in proper upkeep and utilization of systems.
  • Performs miscellaneous job-related duties as assigned.
  • Timely enters billing if applicable for technical support provided to customer

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • SFTP, XML, SOAP and RESTful Web services
  • Advanced analytical and problem solving skills
  • At least 3 years’ experience with system analysis and support
  • Strong communication, customer service and follow up skills
  • Proven ability to work independently and in a fast paced multi-tasking environment
  • Strong Microsoft Office skills
  • Experience with writing and maintaining system documentation
  • Strong presentation and verbal skills
  • Knowledge of the Mortgage Banking default is a plus.
  • Project Management experience is a plus
  • Working knowledge of mortgage default industry a plus

BENEFITS & CULTURE

At NetDirector, we value our potential candidates and strive to build lasting relationships based on hard work, trust, and ethics. As a NetDirector employee, you would enjoy a competitive salary, company-subsidized health, dental & life insurance, matching 401k, profit sharing, and vacation pay.

NetDirector is a primarily remote working company, however, employees should be within commuting distance to our offices in Tampa, FL for in-person interview(s), onboarding, occasional training, and once-per-month in-person all-staff collaboration days.

OTHER NOTES

  • No H1 Sponsorship or H1B transfers
  • No relocation offered
  • Must be local to the Tampa area or willing to move there

No agencies, please.

Client Testimonials

The most important part of NetDirector is our clients – see what they had to say about their relationship with their analyst, the level of service provided, and the time and money they saved by utilizing NetDirector.

  • Reduce Errors and Manual Data Entry

    Manual web search and entry is prone to errors that can become major hurdles later in the process.

  • Cloud-based Subscription Pricing

    NetExtract utilizes the same subscription pricing model as our standard data integration, where you pay a monthly fee based on the number of extractions.

  • Increase Resource Capacity

    Expand your firm and the number of files that can be managed at once by reducing the labor required to keep each individual file up-to-date.

  • Improve Servicer Scorecard

    Keep servicers happy by improving timelines and compliance with automated searches.

Ready to automate and integrate your data in the cloud?

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