AUTOMATED PATIENT PAYMENTS

Ease the Payment Lifecycle for Patients and Providers

Automated Patient Payments

Ease the Payment Lifecycle for Patients and Providers

Find out what sets our Healthcare Integration Apart

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AUTOMATED PATIENT PAYMENTS ENSURES FRICTIONLESS PAYMENT EXPERIENCE

NetDirector is pleased to provide a fully-integrated connection to the Automated Patient Payments (APP) system, powered by Mend.

APP is a new service that empowers providers to reach consistently higher rates of patient payment with limited additional burden and a more convenient experience for the patient.

The seamless experience is designed around ease of use for the patient. Studies show that patients expect a level of service in their healthcare billing experience that mimics retail, travel, or other payment processes. The APP integration achieves this with text notifications, automated charges to on-file cards, simple approvals and reminders, and more – all tied directly to your patient and billing records in your existing system.

Leveraging the APP goes beyond integration – with a powerful and highly secure network in place at every step of the way, connection to the APP via NetDirector guarantees efficiency and peace of mind around your patient and payment data.

AUTOMATED PATIENT PAYMENTS ENSURES FRICTIONLESS PAYMENT EXPERIENCE

NetDirector is pleased to provide a fully-integrated connection to the Automated Patient Payments (APP) system, powered by Mend.

APP is a new service that empowers providers to reach consistently higher rates of patient payment with limited additional burden and a more convenient experience for the patient.

The seamless experience is designed around ease of use for the patient. Studies show that patients expect a level of service in their healthcare billing experience that mimics retail, travel, or other payment processes. The APP integration achieves this with text notifications, automated charges to on-file cards, simple approvals and reminders, and more – all tied directly to your patient and billing records in your existing system.

Leveraging the APP goes beyond integration – with a powerful and highly secure network in place at every step of the way, connection to the APP via NetDirector guarantees efficiency and peace of mind around your patient and payment data.

Mend by the numbers 72%
 of digital payment forms completed 5M+ patients across 90 specialties 15
seconds average wait for instant technical support 86%
of digital forms completed APP By The Numbers Mend and NetDirector are 100% secure, confidential, & HIPAA compliant.
Mend is also HITECH Act, E-Sign Act, SOC 2 Type 2 based on HITRUST, PCI, NIST CSF, COPPA, ADA WCAG 2.0, CAN-SPAM, TCPA, & 42 CFR Part 2 Compliant.
 Why is APP Important Consumers Expect It! “91% of consumers prefer electronic payment methods for medical bills” - InstaMed
 “60% of consumers expect their digital healthcare experience to mirror that of retail” - Guidehouse
Every Other Industry Has Adapted “45% of patients would pay faster if notified by email, text, or phone call” - U.S. Bank Healthcare Payments Insight Report 2021
They will pay faster Why is it so important to Automate Patient Payments? Mail Still Leads 13% Automated phone call from my provider
16% Text message notification from my provider
 24% Visit my provider’s online portal
 15% App notification from my provider

 51% Source: U.S. Bank Healthcare Payments Insight Report 2021
 51% Billing statement delivered by postal mail
Mail Still Leads for Medical Bills U.S. Bank healthcare payment survey across 1,113 adults age 26+ across all 50 states
 which industry 46%
Healthcare ------ 6% Lodging ------ 4% Retail ------ 5% Restaurant ------ 6% Grocery ------ 8% Banking
------ 11% Airlines ------ 14% Telecom/Utilities ------ In which industry do you believe the process of making a payment is most difficult for consumers? U.S. Bank healthcare payment survey across 1,113 adults age 26+ across all 50 states
 Video of Digitial Secure SMS & Email Link Digital forms are the new appointment confirmation. If the forms are completed, the visit will happen.
 Keep your care teams focused on the work that matters most to patients.
Authenticate with a DOB Mend's beautifully simple payment workflows result in faster revenue cycles, less manual labor, & higher satisfaction rates.
Frictionless Patient Experience Digital Form Payment Mend averages a 72% completion rate overall for payment forms
 Mend Payment Metrics Payment forms on Mend are completed overall

72% overall Payment forms on Mend are completed within the first day
44% within 24 hours Why is it so important to Automate Patient Payments? Results may vary depending on workflow Drive Collections Faster Revenue Cycle Collect payments as soon as there is a new patient balance

 The process is completely automated & frictionless

Save Staff Time & Labor
 Consumers are demanding digital experiences from HCOs


Increase Patient Satisfaction Boost loyalty and retention with convenient, frictionless experiences
Increase Patient Loyalty
Drive Collections, Reduce Overhead, Improve Retention 93% of healthcare consumers would be dissuaded from returning to a healthcare provider based on the billing experience.

 Digital Form 2 86% of Mend forms were completed in 2021

 86% Source: Mend Report: The Key Performance Indicators of Successful Telehealth & Patient Engagement Programs in 2022
 United States Patent 11,055,434 B2 Process for collecting protected health information without a login Digital Form Completion Rate Digital Form Demo Collect Insurance Information
Digital forms can collect photos of insurance, driver’s license, or any other image you need.
 Agreements, histories, clinical assessments, satisfaction scores, and more.
Collect Any Information From A Patient
 Enhance the speed, accuracy, and ease of collecting patient information while reducing manual labor to collect and transcribe the data.

Keep Patient Data Accurate with Less Work
 Digital Form Demo

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BENEFITS OF AUTOMATED PATIENT PAYMENTS

  • Expand the functionality and automation of your existing system via integration, not development
  • Rapidly deployable and easily integrated via NetDirector
  • Simultaneously ease the billing process for both your team members and the patients on the other end of the transaction
  • Faster payments – 45% of patients said they would pay faster if notified by text, phone, or email

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