The Service members Civil Relief Act (SCRA) requires foreclosure attorneys/trustees check whether borrowers are active duty military members. NetDirector’s Military Search interface streamlines this process and allows subscribers to check active duty status without leaving their case management systems (CMS), alleviating data keying errors and improving timelines.
The Military Search interface contains a request, response, and document/certificate. This round trip transaction allows NetDirector subscribers to send requests to the Department of Defense (DoD) and within seconds receive their response with a certificate of the actual search. The response transaction includes active military status, start/stop date, and branch of service. The “certificate” is in the form of a PDF document and provides necessary proof if the case goes to litigation.
One of the challenges is that most servicers do not supply the full Social Security Number (SSN) with the referral. Our SSN Finder service will
- automatically recognize the missing SSN in the client’s request and will obtain it automatically
- perform the search, and return the response with certificate
- incorporate business logic at time of the request
If you submit the last 4 numbers of the borrower’s SSN, we can also match the results of the SSN search and continue with the Military search. If multiple SSN’s are found for a borrower, and no match is made with the last 4 of the SSN in the request, or the last 4 were not submitted with the request, the response will include additional information (AkA’s, DOB, Phone Number(s), etc.) on each SSN found.
SSN Display Options
Some servicers may require that the entire Social Security number be redacted in the Military Search results. With each Military Search, you can choose how you would like the SSN to be displayed – full SSN, last four only, or fully redacted.
- Eliminates manual web site search and CMS data entry
- Reduces data mishaps and search
- Improves timeline management and servicer scorecard
- Increases resource capacity
- Limits liability with proof of search certificate
Military Search Subscription Pricing Model is based on a per round trip transaction and includes: request, response, and certificate document. For more details on pricing and delivery options, please contact a NetDirector representative at (813) 343-0971 or firstname.lastname@example.org.