New VPN Network Monitoring Enhancements and Alerts

Monitoring that’s a cut above!

NetDirector is excited to announce an advanced VPN networking monitoring service that provides alerts and deep insight to help healthcare clients quickly identify and troubleshoot VPN issues and to ensure systems are running smoothly. This service provides:

Continuous Monitoring – NetDirector’s advanced VPN monitoring solution runs 24/7/365 gathering critical data about transactional and network performance that provides a quick insight into current & potential network and transactional anomalies.

The Complete Picture – Proactive alerts and insights are available when transactions are not being received or acknowledged by a targeted facility. Our VPN monitoring can help pinpoint where the issues are occurring, from NetDirector to the facility, including network layer.

Choose your Alert Delivery – Alerts can be delivered via email, text, or both.

Please contact your integration analyst if you’re interested!

Organize and Automate your DDF Process with our New Toolkit

Looking for an easier way to implement Events and Dynamic Data Forms (DDFs) in Black Knight v2/v3?

NetDirector recently created an Event and DDF Helper Toolkit – the toolkit items are available to all NetDirector customers, including new implementations! Combined with the powerful automation options available through NetDirector, the DDF Helper can truly refine the Black Knight V2/V3 integration suite currently available.

This toolkit will help to identify various DDF’s and the critical information required for implementation. We’ll show you how to create and fill out our EventDDF spreadsheet with the help of the Black Knight DS1012 report, and how to use our Event DDF helper utility to streamline DDF implementation in your firm.

Interested in finding out more? Contact our National Account Manager Gretchen Borer at Gretchen@NetDirector.biz, or click here to contact us.

eRecording: Simplifile Transactions Now Available

Increase efficiency and reduce spending in your organization with eRecording integration and automation through NetDirector!

NetDirector now offers automation and integration options for eRecording with Simplifile in addition to the previously offered transactions with CSC.

Take a look at our eRecording Data Sheet to learn more about what this new data transaction could do for you. Reduce or eliminate travel, mail, check writing, and labor expenses with NetDirector’s eRecording automation.

Interested in finding out more? Contact our National Account Manager Gretchen Borer at gretchen@netdirector.biz or by phone at 813-343-0971, or click here to request a demo.

NetDirector Launches Powerful Integration with Equator® for Orders and Deliverables

Tampa, FL – May 9, 2017 – NetDirector, a cloud-based data exchange and integration platform, has spent several months working alongside Equator, the leading provider of default software solutions for servicers, real estate agents, vendors and other mortgage and real estate industry professionals. The work has yielded a powerful zero-footprint integration option for default servicing firms utilizing Equator.

Equator’s infrastructure software as a service (iSaaS) solutions include EQ Workstation®, EQ Marketplace®, Midsource™ and EQAgent®/EQVendor® portals, which can be used a la carte or as an end-to-end solution. Equator’s REO, short sale and loss mitigation modules processed over $21 billion in transactions in 2015, and have processed more than $315 billion in transactions since its inception. Currently, 4 of the top 5 U.S servicers and the largest holder of real estate are on the Equator platform. With such a high volume of mortgage banking transactions taking place with Equator, it was an easy next step for NetDirector to develop the one-to-many style integration that has fueled their integration platform-as-a-service (iPaaS) business model tailored to the Equator platform.

“NetDirector has worked very closely with us to not only develop, but to thoroughly test this powerful integration suite for default servicing attorneys,” said James N. Vinci, Chief Technology Officer of the Equator business. “We’re excited to collaborate with them, and we believe this collaboration will generate serious efficiency for attorney firms utilizing Equator.”

The initial integration launch includes “Orders” and “Deliverables”, which resemble the referrals and events that are utilized by other industry standard software interfaces in the default servicing sphere. The “Deliverables” also allow for certain documents to be uploaded and other transactions and processes are on the table for future development. Automating these transactions through a cloud-based integration platform provides increases to efficiency through reduced data entry and automated processes. It also significantly reduces the labor stresses of developing and maintaining the integration internally at the attorney’s cost.

“Our ecosystem continues to expand with yet another powerhouse in the industry as we welcome Equator as a new participant,” said Harry Beisswenger, NetDirector CEO. “Our goal is to provide the integrations to default servicing firms that offer the most value, and there has been a major demand for this service. We look forward to the prospect of further data and document integration with the Equator platform in the future.”

Company Bio:

NetDirector provides a secure cloud-based data and document exchange solution for the healthcare and mortgage banking industries to deliver seamless data integration between parties. NetDirector bridges gaps created by disparate systems & technologies by allowing companies at any location to share data & documents securely over a single internet connection with any other member of the ecosystem. Our approach allows trading partners to collaborate and exchange data in a seamless, bi-directional, real-time manner. With security and longevity as a focus, NetDirector is a certified SOC 2 Type II Compliant company, a 6-year member of the prominent Inc. 5000, and currently, processes more than 8 million transactions per month.

Case Study – Automation in Attorney Firm

Our new case study featuring an ROI study on integration and automation with NetDirector + CaseMax in a default servicing attorney firm is now available.

You can find the case study here:

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2016 Customer Survey Results

The results are in from 2016!

Each year we ask our customers to complete a short but informative Customer Service Survey so that we can continue to provide them with the high-level of service they have come to know and expect. The goal of the survey is to utilize feedback from our customers to fuel growth and transformation where it is most needed in our company.

This year, we presented the results of the 2016 Customer Survey at our Client Conference in January of 2017, and we’re excited to publish them for all to see.

We asked each customer to rate their NetDirector Integration Analyst, our Technical Support team, and to provide feedback on the quality of service they have received over the last year. We are pleased to report NetDirector scored a 4.8 out of 5 on Overall Satisfaction, with a 100% Satisfaction rate among existing clients!

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Overall Customer Service Experience Ranked 4.8 out of 5 for 2016.

The survey questions included:

  1. How long have you been a NetDirector customer?
  2. How many times have you interacted with your Integration Analyst in the last 12 months?
  3. Please rate your Integration Analyst based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  4. Please rate our Technical Support based on the following…Availability, Knowledge, Professionalism, Timeliness and Overall Level of Service.
  5. How would you rate your overall experience with NetDirector?
  6. Please share any comments or feedback with us.

 

We also had some great comments submitted about our team we’d love to share with you!

Always a pleasure to work with the staff at NetDirector. Very knowledgable and responsive to business needs, and will offer solutions.
Paul is an excellent analyst. We could not be happier with his performance.
In regard to service, I don’t think you could find anyone better than Melissa. She’s been instrumental in our success with using NetDirector.
NetDirector is always very responsive and knowledgeable.
We are very pleased with the level of service. Nicoles is very responsive and great to work with.

Exceptional customer service is our top priority. We encourage feedback on our performance and for convenience – please use the following link for your comments: comments@netdirector.biz.

New Transaction Type: Invoice Status Request/Response

Transaction Spotlight: Fees and Costs Request

Additional Events for a Variety of Servicers

Update – Ocwen/Equator Transition (October 2016)

We have additional updates regarding the Ocwen/Equator transition, as the transition from Ocwen to Equator continues to move forward.

The process of creating the data integration is well underway with NetDirector and Equator. Currently, we are providing the integration with foreclosure files only.

Due to the upcoming and current changes, this integration piece should replace the previous Intelligent Data Agents (IDA) method used for the cut over. If your firm is still using the IDA method, contact your integration analyst about how to transition to the new integration.

Available integrations and specific updates include:

  • Bankruptcy Referrals (IDA Process)
    • Bankruptcy Orders, Motion for Relief, Proof of Claim, Notice of Payment Claim, Notice of Final Cure, Reorganization Plan, Supplmemental Proof of Claim
  • Foreclosure Referrals (Data Integration)
    • Finalizing the implementation process
  • Standard Events/Deliverables (Data Integration)
    • Will be for Foreclosure Orders only
    • These events will require documents to be uploaded as part of deliverable
  • Document Uploads (IDA Process, planning to move to data integration)
    • Done through Equator (formerly ResWare®)
  • Invoice Import (IDA Process)
    • Still done through REALRemit®

If you have any questions about the transition, please contact your integration analyst.